Welcome

To all students:

I would like to take this opportunity to welcome you to the UBC Real Estate Division's and the Saskatchewan Real Estate Commission’s education courses. It is important to note that the Saskatchewan Real Estate Commission has entrusted the administration of the Registration courses to the UBC Real Estate Division and we endeavour to maintain their high standards of excellence in education.

This Student Handbook is intended to serve as an introduction to the Real Estate Division for new students and as a refresher for returning students. This handbook provides you with useful information about your course, your course assignments, the examination, and the course regulations. Please take time to read this information carefully, so that you will have a complete understanding of all course procedures. Another important document for you to review is the Course Workbook, which contains the course assignments (self-quizzes). These assignments should be very useful as they provide an opportunity for feedback on your progress in this course and can help to prepare you for your final examination.

In order to enhance your learning experience in this distance education course, I would like to make you aware of the numerous online student resources available on the Real Estate Division's website at www.realestate.ubc.ca. Students have a virtual home during the course at their Course Resources webpage, with access to course tools such as multiple choice assignment submission, assignment and course history, answer guides, and answers to frequently asked questions. All of these features, and more, are available 24 hours a day, 7 days a week!

We always welcome any feedback, be it suggestions on new courses or programs, or on how we can improve our existing courses and programs, and I invite you to send us an email at saskinfo@realestate.sauder.ubc.ca or fill out the online course evaluation form if you have any suggestions for your course or for the program in general.

I hope that this Student Handbook and your Course Resources webpage will be of assistance to you and I wish you success in this course.

Yours truly,

Devin Kanhai
Executive Director, Licensing Education

Introduction to Distance Education

Getting Started  

Welcome to the course! The first step in getting started in your course is to make sure that you have everything you need. First, you should refer to the "Orientation" tab on your Course Resources webpage where an online checklist shows you what should be included in your course package. Is anything missing? If so, contact the Real Estate Division so that we can rectify the problem.

We also encourage you to view the orientation videos on the "Orientation" tab of your Course Resources webpage. These videos have been designed to assist you with a variety of topics, including distance education, course administration and the examination.

Course Expectations

Our overall goal is to create an effective learning environment. Students can expect the following from the Real Estate Division: a course that is interesting, relevant, and intellectually challenging; well-planned, organized, and comprehensive course materials; clear expectations and unbiased assessment of student work; and staff who are responsive to student needs. In return, we expect the following from students: to put in the time and effort required for success in a challenging course; to complete assigned work on time and in a professional manner; and to ask for clarification when it is required and provide feedback when needed.

Code of Conduct – Respectful Environment for Students, Staff and Visitors

The Real Estate Division envisions a climate in which students, staff and visitors are provided with the best possible conditions for learning, teaching and working, including an environment that is dedicated to excellence, equity and mutual respect. The Real Estate Division is committed to ensuring that all students, staff and visitors are able to study and work in an environment of tolerance and mutual respect that is free from harassment and discrimination. The Real Estate Division strives to realize this vision by establishing employment and educational practices that respect the dignity of individuals and make it possible for everyone to work and study in a positive and supportive environment.

All students, staff and visitors are expected to behave as honest and responsible members of the academic community. At all times, when communicating, it is expected that students, staff and visitors conduct themselves in a manner that is consistent with these principles and the Real Estate Division’s Course Regulations. Any conduct on the part of a student that has, or might reasonably be seen to have, an adverse effect on the integrity or the proper functioning of the Real Estate Division, or the health, safety, rights, or property of the Real Estate Division or its staff, students and visitors is subject to non-academic discipline including, but not limited to, suspension from the course. Please see Course Regulation 6.05 for more information.

Accommodation for Students with Disabilities

The Real Estate Division's goal is to ensure fair and consistent treatment of all students, including students with a disability, in accordance with their distinct needs and in a manner consistent with academic principles. UBC Centre for Accessibility works in partnership with the Real Estate Division and provides support on issues of accessibility for people with disabilities. Examination accommodations enable you to demonstrate your knowledge of the course materials in cases where a disability may impact your ability to access exams under standard conditions. Students who may have an on-going disability or medical condition that requires accommodation must contact UBC Centre for Accessibility by telephone: +1 604.822.5844 or email: info.accessibility@ubc.ca.

Examination accommodation must be approved by the Centre for Accessibility and an accommodation letter must be received by the Real Estate Division prior to examination registration. As well, registration must be received by the Real Estate Division no later than six weeks prior to the examination date. If you already received an accommodations letter from the UBC Centre for Accessibility, and you are ready to schedule your examination, please contact us at CFA.Licensing@realestate.sauder.ubc.ca.

Study Skills

One of the greatest benefits of a course offered by distance education is the flexibility it offers. Students can study at whatever place or time that is most convenient for them and more effectively balance the demands of work and home life. However, this benefit comes at a price – some students find it difficult to get motivated and maintain enthusiasm without the structure of attending regular classes. To be successful in distance education courses, students must have well-developed study skills. The following study strategies are strategies that our past students have reported to be successful. We offer them here with the hope that they may prove helpful for you as well. For further studying tips, you should also review the "Assignment and Examination Information" sections later in this handbook. The Real Estate Division gratefully acknowledges the input of the Distance Learning division of UBC Continuing Studies in outlining these studying strategies.

Time Management

The Real Estate Division's distance education courses are aimed at working professionals, who lead very busy lives. When there are many immediate demands on your time, it is all too easy to let your studies be put off. However, procrastination builds upon itself and at some point you may find yourself too far behind to be able to catch up. Success in any course is more often the result of good organization than individual brilliance. To be successful, you must be diligent and self-disciplined with respect to devoting regular time to your studies.

Assignment and Examination Scheduling

Many students find it helpful to set up a schedule that outlines in advance when they will study each week. By formalizing this system, the student is forced to be consistent and eventually develops a pattern of regular studying. Do not succumb to common time-wasting issues such as procrastination.

A schedule is most effective if it is written out and posted where you do your studying. Get a calendar with large spaces for each day and write in your assignment due dates and examination date. Note on this calendar all of your planned and foreseeable personal activities for non-work times, then designate days and times for study sessions, ideally at a consistent day and time each week. You could also utilize an electronic calendar or to-do list to ensure that nothing is forgotten about. Set up your electronic calendar with "busy" blocks and reminders. A good starting point is to allocate ten hours per week to studying, and then adjust this time as needed during your course. It is important to be realistic at this point – if your calendar shows that you will not have sufficient time for your studies, you will have to review your planned activities, set some priorities for your time, and possibly put off some activities until your course is over. In setting up your schedule, it is also unreasonable to expect that you will not have to occasionally miss your study times. However, if you do miss study time, you will have to exercise the self-discipline necessary to schedule make-up time later.

This schedule will become your master plan for completing the course work. You should plan out your weekly schedule by assigning activities and goals for each session. Start with a larger task, such as completing your assignment, and break it down into smaller sub-tasks, such as reading the text, creating study notes, submitting your assignment, etc. Plot each of these into your week's study sessions such that you can accomplish your goal by the due date. By scheduling these smaller tasks, you will help fight the urge to daydream or procrastinate, since you will continually be working towards achievable goals (e.g., "finish chapter by 8 pm"), with the knowledge that you have a plan to complete the overall task on time. After your week is over, review the plan to see how well it worked and where adjustment may be needed. If you can get yourself into an established studying pattern, you are well on the way to completing the course successfully.

Creating your own assignment schedule can help determine when you will be ready to write the final examination and will help you keep on track with your assignments. For example, you could record the first target completion date as being one week after you receive your materials, and then every week after that (see sample below). You may also want to schedule a one week break for yourself some time during the course. You should also record the actual date you submitted your assignments so you can keep track of your actual progress. If you can get yourself into an established studying pattern, you are well on the way to completing the course successfully. We strongly suggest that you adopt a routine schedule with respect to assignment submissions.

Multiple Choice assignments must be submitted prior to Examination registration. Students must successfully complete all applicable Phase 1 and Phase 2 course examinations within two years of registration in the Phase 1 course, and in no more than three attempts per course examination. If you do not successfully complete the required examinations within two years or after your third examination attempt, you will be required to re enroll in the course and/or program. You must successfully complete the Phase 3 course examination within one year of registration in the Phase 3 course, and in no more than three examination attempts. If you do not successfully complete the required Phase 3 examination within one year or after your third examination attempt, you will be required to re enroll in the course. Students are responsible for any changes in course material occurring after their initial course registration. Therefore, you need to view the Course Bulletins that are posted on the Course Resources webpage as testable materials can be added to the course at any time. As well, the courses, examinations and administration of the course and examination can change at any time due to regulatory, legislative, and/or administrative requirements. If you subsequently register for a later course, you will be required to resubmit all assignments (i.e., credit will not be given for assignments completed previously).

Study Environment

You should try to find a consistent place to study as this will help reinforce your designated studying times. You need a quiet, well lit area, with a comfortable chair and temperature, and with as few distractions as possible (e.g., TV, radio, telephone, interruptions by family or friends). When you are studying, if you find that you are not concentrating well, you may want to try doing something else for a few minutes to invigorate yourself – get a cup of coffee, chat to your family or friends for five minutes, walk around the block, etc. When you return, you should be refreshed and able to get to it again. However, if you are still distracted, you are better off to stop studying at that point and deal with whatever issue is keeping your mind off your work – however, make sure you plan for how to make up this lost time later.

Useful Tools

Calculator

Some courses require basic arithmetic calculations which can be solved using any arithmetic or scientific calculator (or using manual "long-hand" processes). There are a variety of calculators on the market, some of which will perform more sophisticated calculations or have greater programming capacity. You may use any calculator for the course and examination, providing it is silent, cordless, handheld and not alphanumeric and/or programmable.

Personal Computing Device/Email

All students must have access to a personal computing device when taking any Real Estate Division course. You will find that a computing device is a very helpful tool in preparing and submitting your assignments, viewing your assignment answer guides, and for creating effective study notes to help you prepare for your examination. Students should also ensure that they have a high-quality printer (e.g., an inkjet or a laser) which will provide clear printouts of information from the Real Estate Division website, or clear printouts for submission to the Real Estate Division.

It is also required that all students arrange for some form of internet access. All Real Estate Division courses include online resources and if you do not have access, you will not be able to take advantage of these resources. Also, email is now an important means of communication within Real Estate Division courses. There are several sources of free email accounts on the internet, and we suggest that you set up an account for yourself. Once you have access to email, you can utilize the resources in this course such as email tutorial assistance and you will receive important information regarding examination deadlines, lectures, etc., from the Real Estate Division. The Real Estate Division's primary method of communicating with students is by email, and therefore it is important that email from the Real Estate Division is not tagged as junk mail or "spam" by your email program. To ensure you receive important emails from the Real Estate Division, please follow the steps outlined on www.realestate.ubc.ca/email.

Student Support Services

We encourage all students to take advantage of the student support services that are included with your course at no extra charge:

• Course Resources containing course bulletins, study materials, assignment information, schedules and examination information.
• Tutorial Assistance from our course specialists, by email or toll free by phone. Contact the tutors as many times as you need to.
• Digital Flashcards, designed to exercise the mental process of active recall.

How to Contact the Real Estate Division

Customer Service

Toll-free: 1.888.776.7733
Email: saskinfo@realestate.sauder.ubc.ca

Central Tutor Support Service

Law Topics:

All Other Topics:

Addresses

Mailing Address:
Real Estate Division, Registration Education
Sauder School of Business
The University of British Columbia
PO Box 5380 Station Terminal
Vancouver, BC V6B 5N4

Street and Courier Address:
Real Estate Division, Registration Education
Sauder School of Business
The University of British Columbia
247 2053 Main Mall
(Henry Angus Building)
Vancouver, BC V6T 1Z2

Website

www.realestate.ubc.ca

Course Resources Webpage  

Your "Course Resources" webpage serves as your virtual home during your course. It should be the first place you go to find out what is happening with your course, and to access informative and helpful tools. Follow these steps to access your Course Resources webpage and start exploring the many practical and informative resources available to enhance your course.

1. Login at www.realestate.ubc.ca/srec/login





2. Select Your Course





3. Explore Your Course Resources Webpage. There are four main tabs and each contain a variety of information: HOME, ORIENTATION, MATERIALS, and EXAM.

The following is a brief description of the various helpful tools and features you can find on your Course Resources webpage.

• HOME –The HOME tab includes a number of Assignment and Course Tools (e.g, assignment submission, answer guides, etc.), information on Tutorial Assistance and very important Course and Exam Bulletins. It is critical that you view and print the Bulletins that are posted for your course – these Bulletins often contain updates and revisions that significantly affect your course material and assignments. You should carefully read and store the information contained in Bulletins. Any revisions described in the Bulletins should be noted in your Course Workbook or Course Manual where appropriate. We try to keep students as well informed as possible and hope to eliminate any potential confusion with this system of communicating with you. Please note that you are responsible for the material contained in any Bulletins posted online for your course and that this information could be tested in assignments or examinations..
• ORIENTATION – The ORIENTATION tab includes the course material checklist and Orientation Videos on a variety of topics, such as distance education, course administration, and the examination.
• MATERIALS – Your course manual, course workbook (assignments) and practice question book are all available on the MATERIALS tab.
• EXAM – You can find information on examination dates, centres, registration, examination anxiety, frequently asked questions and the Examination Admission Ticket on the EXAM tab.

Tutorial Assistance

The Real Estate Division provides tutorial support to help you in working through your course. Tutors will give assistance with the challenging concepts and principles that must be understood in order to complete an assignment correctly.

Tutors can be contacted by phone or email using the following numbers and email address:

Law Topics:

Toll-free: 1.888.848.8460
Email: sasklawtutor@realestate.sauder.ubc.ca

All Other Topics:

Toll-free: 1.800.848.3050
Email: sasktutor@realestate.sauder.ubc.ca

It is preferred that you contact the tutor by email. Email helps you to organize your thoughts and allows the tutor to more effectively and efficiently answer your question.

When you make a request for tutorial assistance, the tutor will attempt to contact you as soon as possible, generally before the end of the next business day. If more than two business days have passed and you have not received a response, please send an email to saskinfo@realestate.sauder.ubc.ca so we can immediately assist you.

When you are requesting tutorial assistance, please ensure that you provide:

• your name, student number, course, and assignment number if applicable.
• your phone number with area code. If you provide a toll free number, please be aware that sometimes these numbers are not accessible from outside your province. Please indicate an approximate time that you would prefer the tutor to return your message and the tutor will try to accommodate your schedule.
• a brief description of the material with which you are having difficulty.

For email questions, ensure that your student number and course number are in the "subject" field. Also note that if you are sending an email message, the tutor may wish to answer your message by telephone, so please ensure that you leave the appropriate contact numbers.

In order to have tutorial services available to the largest number of students possible, we have found it necessary to limit each tutorial call to 10 minutes. Please prioritize your questions before you call to gain the most benefit from your time with the tutor.

Finally, please note that the tutorial service will be closed during the Christmas holidays. You may still leave a message for the tutor during this time, but your call will not be returned until the tutorial service reopens in early January. More details will be provided on the tutorial line recording as to the exact dates of the closure.

Change of Student Profile (Address, Email or Phone Number)

If you need to change your address, phone number, or email address in the Real Estate Division's records, you can do so through the "Student Profile" link under "Assignment and Course Tools" on your Course Resources webpage.

Change of Name

If your name changes during the course, you must complete and submit the "Change of Name" form found under "Assignment and Course Tools" on your Course Resources webpage. You must also submit supporting documentation (e.g., marriage certificate) to our office. Please be aware that you may be required to show your change of name documentation at the examination centre on the day of the examination.

Withdrawal

Withdrawal requests must be made through your Course Resources webpage. You can find the withdrawal link under "Assignment and Course Tools". In order to be eligible for a partial refund, students must withdraw no later than 30 days from the registration date. Please see Course Regulation 6.03 for more details.

Transfer

You may not transfer to any other course from your course. You may not transfer your course to another person.

Freedom of Information and Protection of Privacy

Collection, use, disclosure and retention of information must comply with the provisions of the Freedom of Information and Protection of Privacy Act. Collected personal information will only be used by authorized Real Estate Division staff to fulfil the purpose for which it was originally collected or for a use consistent with that purpose. A use consistent with the purpose of collection includes the sharing of examination admission tickets (including passport photos), course information and marks and personal information with the appropriate regulatory authority (e.g., the Saskatchewan Real Estate Commission). We do not disclose your information to other public bodies or individuals except as authorized by law or as expressly permitted by the student.

English Language Proficiency Requirement (ELPR)

Language proficiency is an essential skill and your ability to communicate verbally and in writing with consumers and other practitioners is critical for the delivery of competent services. Many consumers speak languages other than English as their first language, and many choose to work with a practitioner with whom they can communicate in the language of their choice. However, contracts in Saskatchewan are in English. In order to ensure that registrants are competent to communicate, in English, with other practitioners and consumers, the Saskatchewan Real Estate Commission requires an English Language Proficiency Requirement. In order to be able to register for a course examination, you must satisfy the English Language Proficiency Requirement, so students should satisfy this requirement as soon as possible.

Current and detailed information on the English Language Proficiency Requirement can be found online and students should visit the Real Estate Division's ELPR - SREC webpage.

Assignment Information

In your Course Workbook, you will find a series of assignments containing questions relating to the material in each lesson. The assignments are designed to serve several purposes. First, they are intended to review the major points in the assigned readings, and encourage further understanding through emphasis. Second, they serve as periodic tests of progress for students, and help to identify areas where further study and review may be desirable. Finally, they constitute a preparation and a review for the examination. Note that the assignments do not test every area of each chapter. You should ensure that you know all of the material for the examination, as the examination will encompass all of the materials that the Real Estate Division has provided you. The assigned readings in this course serve as the basis for the assignments and examination, but we hope that you will also find them to be useful reference for ideas, explanations, and illustrations long after this course has ended, when the ideas, tools, and procedures need to be applied in your work.

Reading and Completing Assignments

Distance education courses typically require a lot of reading and a solid plan of attack will help you to use your time most effectively. You should read the assigned materials thoroughly before attempting to complete the assignment. You may find it helpful to first skim through the reading, looking only at the introduction, conclusion, headings, introductory sentences, etc. This will help you develop a basic understanding of the overall theme which will help you later in reading for details. You should write up a brief outline of the main topics and sub-topics in the reading. Some students like to put this in a list with numerical headings that descend in level of detail (e.g., Topic 1, 1(a), 1(b)(i), etc.). Others prefer a more graphic method, writing the central topic in the middle of a page with main topics flowing from this in all directions, and then sub-topics and details flowing outward. Both of these methods provide an outline or map which will be helpful to follow in your reading and also provide a useful study tool later in your examination review.

To apply your outline or map in guiding your reading, an effective technique is to use your topics and sub-topics as questions that you need to answer in the readings. If you answer these questions in writing, you will have a set of organized notes that effectively summarize the chapter or article. These notes can serve as your review of the readings, which may save you having to re-read them when you are studying for your examination. This note taking/questioning approach may help stimulate deeper understanding and long-term memory.

Some students find it helpful to highlight the readings as they go. This can be effective as long as you are only highlighting main points and not highlighting so much that you effectively have to re-read the whole text. In some cases, highlighting can lead to skimming or surface reading. However, if highlighting is an effective study tool for you, that is fine – there is no right or wrong way to study, as we all have different styles of learning.

When you are ready to start on your assignment, it is preferable to read through the entire assignment once before you attempt to answer any questions.

Finally, when you complete an assignment, compare your answers with those in the corresponding online answer guide. If there are differences you do not understand, do more reading to see where you may have gone wrong or contact your tutor for further explanation.

Multiple Choice Assignments: "A How to Guide" for All Courses

1. How to Approach Multiple Choice Assignment Questions

A multiple choice question offers the student a choice of options, all of which may, in some sense, represent a correct answer. One option, however, will require the fewest implicit assumptions and will be the most correct answer supplied. The choice of this correct option requires a mastery of the course material and an ability to differentiate between the available options.

2. How to Submit Multiple Choice Assignments

To submit a multiple choice assignment online, go to your Course Resources home page and click on "Assignment and Course Tools" and then "Assignment Submission". Easy to follow instructions are provided on the Assignment Submission webpage. Be very careful that you select the correct assignment number, as this is a common error. For example, be careful that you are using the assignment number and not the chapter number.

3. How to Check Your Assignment Status Online

In the "Assignment and Course Tools" section of your Course Resources home page you can view each of your assignment submissions to see when the assignment was received and whether the assignment is complete or incomplete.

4. How to View Your Answer Guides Online

Students are able to access the answer guides online. This is available in the "Assignment and Course Tools" section of your Course Resources home page.

Examination Information  

Examination Eligibility

At the end of all Real Estate Division courses, you must write a final examination.

To be eligible to register for and write the final examination for your course, all assignments must be submitted and all outstanding fees must be paid. As well, students must satisfy the English Language Proficiency Requirement. We suggest that you forward your English Language Proficiency Requirement documentation to the UBC Real Estate Division as soon as possible after course registration and in any event, at least two months before your expected examination date.

You must successfully complete all applicable Phase 1 and Phase 2 course examinations within two years of registration in the Phase 1 course, and in no more than three attempts per course examination. If you do not successfully complete the required examinations within two years or after your third examination attempt, you will be required to re enroll in the course and/or program. You must successfully complete the Phase 3 course examination within one year of registration in the Phase 3 course, and in no more than three examination attempts. If you do not successfully complete the required Phase 3 examination within one year or after your third examination attempt, you will be required to re enroll in the course. Students are responsible for any changes in course material occurring after their initial course registration.

Examination Format

The Phase 1: Real Estate as a Professional Career Examination will be three hours in length and contain 100 questions in a multiple choice format, each worth one mark. Phase 2 Examinations will be two hours in length and will contain 60 questions in a multiple choice format, each worth one mark. The Phase 3: Real Estate Office Management and Brokerage Examination will be three hours in length and contain 100 questions in a multiple choice format, each worth one mark. All course students must obtain a minimum grade of 70% in order to pass an examination. The final grade is based solely on the examination and no credit is granted for assignments.

Regularly Scheduled Examinations

Examination Dates. Examinations take place at various times each year at the Examination Centres listed below. Updated regularly scheduled examination dates can be found on your Course Resources webpage on the Exam tab under "Examination Schedule and FAQs".

Online Examination Registration. You can register for a regularly scheduled examination using the online registration system, which can be found on your Course Resources webpage on the Exam tab under "Examination Registration and Cancellation/Change". Please note that the online registration and payment system only accepts VISA or MasterCard (if a fee is applicable).

NOTE: For regularly scheduled examinations, registration must be received by the Real Estate Division no later than one month prior to the examination date chosen (i.e., if the examination date is December 2, you must register before November 2).

Examination Fee. There is no examination fee if you are a course student and your first registration for an examination is on a regularly scheduled examination date. Please note that once your examination has been scheduled, the date selected may not be changed without payment of an examination fee. If you choose not to write your examination without cancelling, it will be recorded as your first registration. All other registrations received for a regularly scheduled examination will be subject to an $250 examination fee.

Examination Centres. Examination centres are established in the following locations:

Examination Location and Time. The exact time and location of the examination will be posted on the "Examination Centre" quicklink located on your welcome page at a minimum 7 days prior to the examination. Click on the city to view complete details. If there are fewer than 7 days until your examination and the time and location are not posted, please contact Examination Services. At the time of examination registration, you either selected an established examination centre or applied for a Special Examination Centre. If you wish to change the examination centre originally selected, you must request this location change at least 30 days prior to your examination date. No changes to examination centres will be permitted with less than 30 days' notice. Special Examination Centres are explained below.

Special Examination Centres. If you wish to write your examination in a location other than an established examination centre in Saskatchewan, you may apply for a Special Examination Centre. We will try to accommodate your request, but we cannot guarantee your choice of location due to the complexity of establishing new centres in numerous locations. Please note that Special Examination Centres will not be set up within 100 kilometres of an established centre and are available on Regularly Scheduled Examination dates only.

Examinations are NOT offered outside of Canada. In order to complete the course for registration purposes, you will need to write and pass the examination in a Canadian examination centre.

Establishing a Special Examination Centre requires a $200 fee. Applications must be received at least 30 days prior to the examination date – applications will not be accepted with less than 30 days' notice. If you cancel an examination scheduled at a Special Examination Centre, you must apply with at least 30 days' notice or the fee will be forfeited. If forfeited, re establishing a Special Examination Centre for another examination date will require a further $200 fee.

Examination Cancellation/Change Process. If you are currently registered for an examination and wish to cancel prior to the examination date, please use the Examination Cancellation/Change form found on your Course Resources webpage. Cancellation of an examination will be shown in your Course History as Did Not Write (DNW) and will not qualify as an examination attempt. Examination cancellation requests are processed within 1-2 business days and once the examination registration status has been changed to DNW, eligible students will be able to register for another examination. Examination fees will apply.

Examination Conditions. If the conditions at a regularly scheduled examination centre are not satisfactory, a written complaint must be received by the Real Estate Division within five days from the date of the examination. Please see Course Regulation 5.06 for more information.

Performance Assessment Report.After the examination you will receive access through the Course Resources webpage to a Performance Assessment Report (PAR) outlining your performance on the key topics addressed in the examination. The Performance Assessment Report is designed to assist you in planning your continuing education and professional development, and for unsuccessful candidates, should provide a tool to help focus your studies for your next examination attempt.

Examination Remarking Request. All multiple choice examinations are marked by a scanner. Although these examinations are not marked by hand, any potential errors (e.g., not shading the entire circle, eraser marks, etc. on an answer sheet) and statistical anomalies that might indicate an error with the examination, are reviewed by our staff before your mark is released. Our experience indicates that the grading of multiple choice examinations by a scanner or computer is error free. However, students who still wish to have their examination remarked can submit a request within 90 days of their examination date by submitting a request online from the Course Resources webpage. A $75 remarking fee applies to all remarking requests. Please see Course Regulation 5.09 for more information.

Examination Results. Regularly scheduled examination results are posted on the Exam Tab under "Exam Results and Performance Assessment Report" on the Course Resources webpage and mailed to students, usually within two weeks of the date the examination was written.

Continuation After Failure. If you do not successfully complete the examination after your third attempt, you will be required to re enroll in the course.

For more information regarding regularly scheduled examinations, please visit your Course Resources webpage, or contact an Examinations Representative at saskinfo@realestate.sauder.ubc.ca.

Accommodation for Students with Disabilities

The Real Estate Division's goal is to ensure fair and consistent treatment of all students, including students with a disability, in accordance with their distinct needs and in a manner consistent with academic principles. The UBC Centre for Accessibility works in partnership with the Real Estate Division and provides support on issues of accessibility for people with disabilities.

Students who may have an on-going disability or medical condition that requires accommodation must contact the UBC Centre for Accessibility by email at access.diversity@ubc.ca at least two months prior to the anticipated examination date. Processing times for examination accommodation will vary so we encourage students to discuss their needs with the UBC Centre for Accessibility as soon as possible.

Examination Completion

Students must successfully complete all applicable Phase 1 and Phase 2 course examinations within two years of registration in the Phase 1 course, and in no more than three attempts per course examination. If you do not successfully complete the required examinations within two years or after your third examination attempt, you will be required to re enroll in the course and/or program. You must successfully complete the Phase 3 course examination within one year of registration in the Phase 3 course, and in no more than three examination attempts. If you do not successfully complete the required Phase 3 examination within one year or after your third examination attempt, you will be required to re enroll in the course. Students are responsible for any changes in course material occurring after their initial course registration. Please see Course Regulation 5.11 for more information.

Examination Admission Ticket/Passport Photo and Picture Identification

In order for you to be permitted to write an examination, you must be able to present the following at the examination centre on the day of the examination:

1. Examination Admission Ticket (EAT)

If you have met the appropriate course requirements for examination registration, you will be able to print out an Examination Admission Ticket from your Course Resources webpage. If you do not have access to the Course Resources webpage, please contact Examination Services and an Examination Admission Ticket will be emailed, faxed or mailed to you.

As stated in Course Regulation 5.04, you are required to present your Examination Admission Ticket to the Examination Representative at the examination registration desk on the day of the examination. If you are unable to present your completed Examination Admission Ticket at the examination centre (including passport picture – see below), you will not be permitted to write the examination. No exceptions will be made.

2. Passport Photo

You must attach a passport photo of yourself to the Examination Admission Ticket in the appropriate area (use tape, do not glue or staple your picture). The back of the passport photo must have the name and address of the photographer or the studio, the date the photo was taken, your name and student number (in case the passport photo becomes detached). A guarantor's signature is NOT required.

In order for a passport photo to be considered valid, the photo must have been taken within 12 months of the examination date and follow the "Image Information" and "Size and Paper" sections of the Canadian Passport Office's "Specifications for Photos for a Canadian Passport", as outlined below. See the Government of Canada website for full specifications.

IMAGE INFORMATION:

• Eyes must be open and clearly visible.
• Glasses, including tinted prescription glasses, may be worn as long as the eyes are clearly visible. Sunglasses are unacceptable.
• Facial expression must be neutral (not frowning nor smiling) with the mouth closed.
• Photos must show both edges of the face clearly.
• Photos must show a full front view of face and shoulders squared to the camera.
• The face and shoulders image must be centred in the photo.
• Photos must reflect/represent natural skin tones.
• The length from chin to crown of head (natural top of head) must be 31 mm to 36 mm.
• The image must be clear, sharp and in focus.
• Photos with shadows on the face or background are unacceptable.
• Photos must be taken with uniform lighting and not show shadows or flash reflection on the face and head.
• Photos must be taken against a plain, uniform, white or light coloured background.
• Hats or head coverings are not permitted except when worn for religious reasons and only if the full facial features are clearly visible.
• Black and white or colour photos are acceptable.

SIZE AND PAPER:

• Photos must measure 2 inches wide × 2¾ inches long (50 mm × 70 mm).
• Heavy weight paper is unacceptable.
• Photos must be printed on high quality photographic paper.
• Photographic paper must have a backing that accepts and retains the photographer's stamp and date, without smearing.

3. Secondary Photo Identification

You must also be able to present, at the examination centre on the day of the examination, one of the following types of picture identification in the name in which you originally registered in the course:

1. A current provincial driver's licence which has a picture of the candidate (interim driver's licences are not acceptable); OR,
2. A current passport which has a picture of the candidate; OR,
3. An official identification card issued by either the Federal Government of Canada, or by one of the provincial governments, which has a picture of the candidate; OR,
4. An official employment picture identification card issued by either the Government of British Columbia, one of the other provincial governments or the Federal Government of Canada.

If you pass the examination, the Examination Admission Ticket (which includes your passport photo and signature) will be provided to the Saskatchewan Real Estate Commission.

If you fail the examination, the Examination Admission Ticket (including the passport photo) will be destroyed. Students who need to re-write the examination will be required to complete the entire examination registration process again (including presentation of another Examination Admission Ticket and passport photo).

Preparing for Examinations

Frequently Asked Questions. On the Exam tab under "Exam Schedule and FAQs" on the Course Resources webpage, you will find a number of Frequently Asked Questions about Examinations.

Examination Preparation.After completing each assignment, you should review and revise your notes, putting them in a systematic and readable form. This will frequently identify areas of uncertainty that may require clarification by tutors or further reading. It is important to have such points cleared up immediately, especially because these courses tend to build in complexity.

When you are getting ready for your examination, you should carry out your review continually and systematically well in advance – do not wait to review until the night before! Decide how much review you think you will need and schedule your review sessions such that you have sufficient time between them to digest the materials and refresh yourself. Some students like to review complex subject matter one step at a time, trying to completely understand each successive point and topic first and leave understanding the "big picture" until later. Others prefer to start with the "big picture" and work downwards to the details. This again reflects individual differences in learning and either method can be effective as long as it is applied systematically.

An important final point on preparing for your examination: on examination day, you will have the most probability of success if you are well-rested, calm, and poised. For most students, this means it is not a good idea to study late the night before the examination or try to "cram" information on the day of the examination itself. If you have prepared methodically and comprehensively well in advance, the best thing you can do on the night before the examination is to put your books down early, do something you find enjoyable, and get a good night's sleep. In the morning, have a nice breakfast and relax – when you sit down to write your exam, you will be rested and alert.

Make sure that you print out the "Examination Day Checklist" found on the Exam tab under "Examination Schedule and FAQs" on your Course Resources webpage, which includes important examination day information. As well, if you are struggling with examination anxiety, be sure to read the "Exam Anxiety Tips" found in the same location.

Writing Examinations. Examinations are time constrained, so you need to budget your time well. Start with questions you find easier and work your way through the examination towards the questions which will take you a long time. You can budget your time by figuring out how much time you should be spending on each question (i.e., if your examination has 100 marks and is 3 hours, this roughly means 1.5 to 2 minutes per mark). Each multiple choice question is worth one mark. In managing your time, you need to be disciplined – if you are taking too long on a question, you are better to move on and come back to it later if you have time.

At the end of the examination, if you still have time remaining, review your answers. Do not leave early unless you have completely read through your examination at least once. If you are running out of time and cannot complete your entire exam, do not panic!

When you are completing an examination with multiple choice questions, you are advised to fill in the answer sheet as you answer questions, rather than trying to complete the whole sheet after finishing all of the examination. You will not be given any extra time to fill in the answer sheet at the end of the examination and you do not want to run out of time – it takes surprisingly long to fill these sheets in, and answers not recorded on the answer sheet will not be considered. If you have any questions, please contact an Examinations Representative at saskinfo@realestate.sauder.ubc.ca.

Examination Security. The integrity of the Examinations and the Examination process is very important and the Real Estate Division continually strives to maintain testing security and fairness for all students. We all have a responsibility to act in the public interest – and that means reporting misconduct whenever you become aware of it. If you have observed any improper or suspicious Examination-related conduct, please report it to the Real Estate Division using the Contact Examination Security form found on our Contact Us webpage. Improper or suspicious conduct could include but is not limited to: recording, removing, disclosing, publishing and/or reproducing Examination materials; the use of prohibited electronic devices within an Examination; access to unauthorized Examination questions prior to the Examination; and misconduct by an Examination invigilator.