Student Handbook

Student Handbook

A Guide for Real Estate Division Students in UBC Licensing and Mortgage Brokerage Courses

Sauder Door


Welcome

To all students:

I would like to take this opportunity to welcome you to the UBC Real Estate Division's education courses. Our courses are designed, for the most part, by your peers in the real estate industry, and I hope that you find them to be enjoyable and informative.

This Student Handbook is intended to serve as an introduction to the Real Estate Division for new students and as a refresher for returning students. This handbook provides you with useful information about your course, your course assignments, the examination, and the course regulations. Please take time to read this information carefully, so that you will have a complete understanding of all course procedures. The second important document for you to review is the Course Workbook, which outlines procedures specific to your course and also contains the course assignments. These assignments should be very useful as they provide an opportunity for feedback on your progress in this course and can help to prepare you for your final examination.

In order to enhance your learning experience in this distance education course, I would like to make you aware of the numerous online student resources available on the Real Estate Division's website at www.realestate.ubc.ca. Students have a virtual home during the course at their Course Resources webpage, which can be found on the Real Estate Division's website. Your Course Resources webpage contains course tools such as multiple choice assignment submission, assignment and course history, answers to frequently asked questions, and in select courses: online lectures, and answer guides. All of these features, and more, are available 24 hours a day, 7 days a week! I encourage you to read about your Course Resources webpage in the Student Support Services section of this handbook.

It is important to note that the BC Financial Services Authority has delegated the administration of the Licensing and Registration courses to the UBC Real Estate Division which endeavours to maintain their high standards of excellence in education. We always welcome any feedback, be it suggestions on new courses or programs, or on how we can improve our existing courses and programs. I would invite you to send us an email at bcinfo@realestate.sauder.ubc.ca or fill out the online course evaluation form if you have any suggestions for your course or for the program in general.

I hope that this Student Handbook and your Course Resources webpage will be of assistance to you and I wish you success in this course.

Yours truly,

Responsive image

Devin Kanhai
Executive Director, Licensing Education


Introduction to Distance Education

Getting Started  

Welcome to the course! The first step in getting started in your course is to make sure that you have everything you need. First, you should refer to the Orientation tab on your Course Resources webpage where an online checklist shows you what should be included in your course package. Is anything missing? If so, contact the Real Estate Division so that we can rectify the problem.

We also encourage you to view the videos on the Orientation tab on your Course Resources webpage. These videos have been designed to assist you with a variety of topics, including distance education, course administration and the examination.

In your Course Workbook, you will be assigned readings and then directed to submit a series of assignments based on these materials. Assignments can be submitted on the Real Estate Division's website (multiple choice assignments only) or by email (Broker's written assignments only). Keep in mind that you must submit all assignments within one year from your date of initial registration in the course. Multiple Choice assignments may be submitted on a pace that is no greater than 2 assignments per week, beginning on the Course Registration Date, regardless of how many assignments have been submitted in prior weeks. As well, you must successfully complete your course examination within two years after completing the course assignments, and in no more than two attempts. If you do not successfully complete the examination within two years after completing your assignments or after your second examination attempt, you will be required to re enroll in the course. Students are responsible for any changes in course material occurring after their initial course registration. Therefore, you need to view the Course Bulletins that are posted on the Course Resources webpage as testable materials can be added to the course at any time. As well, the courses, examinations, and their administration of the course and examination can change at any time due to regulatory, legislative, and/or administrative requirements.

During your studies, if you need help, you can receive tutorial assistance by email or telephone (all courses). As well, select courses offer classroom and online lectures. You will write a final examination that counts as your final grade.

Student Support Services

We encourage all students to take advantage of the student support services that are included with your course at no extra charge:

  • Course Resources containing course updates, study materials, assignment information, schedules and examination information.
  • Tutorial Assistance from our course specialists, by email or toll free by phone. Contact the tutors as many times as you need to.
  • Face to face, video and audio lectures/workshops (in select courses), designed to assist you in learning the concepts covered in the course manual. Attend lectures/workshops for a classroom experience or access the video and audio recordings at any time from the comfort of your own home.

Course Expectations

Our overall goal is to create an effective learning environment. Students can expect the following from the Real Estate Division: a course that is interesting, relevant, and intellectually challenging; well-planned, organized, and comprehensive course materials; clear expectations and unbiased assessment of student work; and staff who are responsive to student needs. In return, we expect the following from students: to put in the time and effort required for success in a challenging course; to complete assigned work on time and in a professional manner; and to ask for clarification when it is required and provide feedback when needed.

Code of Conduct – Respectful Environment for Students, Staff and Visitors

The Real Estate Division envisions a climate in which students, staff and visitors are provided with the best possible conditions for learning, teaching and working, including an environment that is dedicated to excellence, equity and mutual respect. The Real Estate Division is committed to ensuring that all students, staff and visitors are able to study and work in an environment of tolerance and mutual respect that is free from harassment and discrimination. The Real Estate Division strives to realize this vision by establishing employment and educational practices that respect the dignity of individuals and make it possible for everyone to work and study in a positive and supportive environment.

All students, staff and visitors are expected to behave as honest and responsible members of the academic community. At all times, when communicating, it is expected that students, staff and visitors conduct themselves in a manner that is consistent with these principles and the Real Estate Division’s Course Regulations. Any conduct on the part of a student that has, or might reasonably be seen to have, an adverse effect on the integrity or the proper functioning of the Real Estate Division, or the health, safety, rights, or property of the Real Estate Division or its staff, students and visitors is subject to non-academic discipline including, but not limited to, suspension from the course. Please see Course Regulation 6.05 for more information.

Accommodation for Students with Disabilities

The Real Estate Division's goal is to ensure fair and consistent treatment of all students, including students with a disability, in accordance with their distinct needs and in a manner consistent with academic principles. UBC Centre for Accessibility works in partnership with the Real Estate Division and provides support on issues of accessibility for people with disabilities. Examination accommodations enable you to demonstrate your knowledge of the course materials in cases where a disability may impact your ability to access exams under standard conditions. Students who may have an on-going disability or medical condition that requires accommodation must contact UBC Centre for Accessibility by telephone: +1 604.822.5844 or email: info.accessibility@ubc.ca.

Examination accommodation must be approved by the Centre for Accessibility and an accommodation letter must be received by the Real Estate Division prior to examination registration. As well, registration must be received by the Real Estate Division no later than six weeks prior to the examination date. If you already received an accommodations letter from the UBC Centre for Accessibility, and you are ready to schedule your examination, please contact us at CFA.Licensing@realestate.sauder.ubc.ca.

Study Skills

One of the greatest benefits of a course offered by distance education is the flexibility it offers. Students can study at whatever place or time that is most convenient for them and more effectively balance the demands of work and home life. However, this benefit comes at a price – some students find it difficult to get motivated and maintain enthusiasm without the structure of attending regular classes. To be successful in distance education courses, students must have well-developed study skills. The following study strategies are strategies that our past students have reported to be successful. We offer them here with the hope that they may prove helpful for you as well. For further studying tips, you should also review the "Assignment and Examination Information" sections later in this handbook. The Real Estate Division gratefully acknowledges the input of the Distance Learning division of UBC Continuing Studies in outlining these studying strategies.

Time Management

The Real Estate Division's distance education courses are aimed at working professionals, who lead very busy lives. When there are many immediate demands on your time, it is all too easy to let your studies be put off. However, procrastination builds upon itself and at some point you may find yourself too far behind to be able to catch up. Success in any course is more often the result of good organization than individual brilliance. To be successful, you must be diligent and self-disciplined with respect to devoting regular time to your studies.

Calendar

Assignment and Examination Scheduling

Many students find it helpful to set up a schedule that outlines in advance when they will study each week. By formalizing this system, the student is forced to be consistent and eventually develops a pattern of regular studying. Do not succumb to common time-wasting issues such as procrastination.

A schedule is most effective if it is written out and posted where you do your studying. Get a calendar with large spaces for each day and write in your assignment due dates and examination date. Note on this calendar all of your planned and foreseeable personal activities for non-work times, then designate days and times for study sessions, ideally at a consistent day and time each week. You could also utilize an electronic calendar or to-do list to ensure that nothing is forgotten about. Set up your electronic calendar with "busy" blocks and reminders. A good starting point is to allocate ten hours per week to studying, and then adjust this time as needed during your course. It is important to be realistic at this point – if your calendar shows that you will not have sufficient time for your studies, you will have to review your planned activities, set some priorities for your time, and possibly put off some activities until your course is over. In setting up your schedule, it is also unreasonable to expect that you will not have to occasionally miss your study times. However, if you do miss study time, you will have to exercise the self-discipline necessary to schedule make-up time later.

This schedule will become your master plan for completing the course work. You should plan out your weekly schedule by assigning activities and goals for each session. Start with a larger task, such as completing your assignment, and break it down into smaller sub-tasks, such as reading the text, creating study notes, submitting your assignment, etc. Plot each of these into your week's study sessions such that you can accomplish your goal by the due date. By scheduling these smaller tasks, you will help fight the urge to daydream or procrastinate, since you will continually be working towards achievable goals (e.g., "finish chapter by 8 pm"), with the knowledge that you have a plan to complete the overall task on time. After your week is over, review the plan to see how well it worked and where adjustment may be needed. If you can get yourself into an established studying pattern, you are well on the way to completing the course successfully.

Multiple Choice assignments may be submitted on a pace that is no greater than 2 assignments per week, beginning on the Course Registration Date, regardless of how many assignments have been submitted in prior weeks. All assignments must be submitted within one year of your initial registration in the course. We strongly suggest that you adopt a routine schedule with respect to assignment submissions.

Creating your own assignment schedule can help determine when you will be ready to write the final examination and will help you keep on track with your assignments. For example, you could record the first target completion date as being one week after you receive your materials, and then every week after that (see sample below). You may also want to schedule a one week break for yourself some time during the course. You should also record the actual date you submitted your assignments so you can keep track of your actual progress. If you can get yourself into an established studying pattern, you are well on the way to completing the course successfully. Broker's course students should note that from the date of receipt in our office, it takes approximately three weeks to process a written assignment. When you are planning to register for an examination, please make sure that you add at least three weeks to your timeline (i.e., if the regularly scheduled examination date is December 2, you must register before November 2, so you need to have your last written assignment submitted and passed by this date).

Sample Real Estate Assignment Schedule
Sample Real Estate Assignment Schedule

Study Environment

You should try to find a consistent place to study as this will help reinforce your designated studying times. You need a quiet, well lit area, with a comfortable chair and temperature, and with as few distractions as possible (e.g., TV, radio, telephone, interruptions by family or friends). When you are studying, if you find that you are not concentrating well, you may want to try doing something else for a few minutes to invigorate yourself – get a cup of coffee, chat to your family or friends for five minutes, walk around the block, etc. When you return, you should be refreshed and able to get to it again. However, if you are still distracted, you are better off to stop studying at that point and deal with whatever issue is keeping your mind off your work – however, make sure you plan for how to make up this lost time later.

Recommended Prerequisites and Useful Tools

Below is a description of the math, studying, and writing skills necessary for most Real Estate Division courses, as well as our recommendations for a financial calculator and personal computer. If you are unsure if you meet the requirements in these areas, you are strongly urged to address these issues now, so that you will be better prepared when your course work becomes intense.

Mathematics Required

Many of the Real Estate Division's courses require quite sophisticated quantitative skills, specifically those involving mortgage finance and appraisal. While students lacking basic algebra might successfully complete introductory topics, failure to understand basic algebraic formulae may affect performance in later chapters. To handle the quantitative work properly, you must be able to structure a complex problem in terms of one unknown; simplify and solve equations with one unknown; and manipulate exponents. Because it may have been some time since you took an algebra course, we strongly recommend that you review those skills now. Most libraries and bookstores have texts which may be of assistance to you.

Financial Calculator

All of the Real Estate Division's courses have some level of mathematical calculations required. Some courses only require basic arithmetic calculations which can be solved using any arithmetic or scientific calculator (or using manual "long-hand" processes). However, most courses have detailed financial calculations which require a financial calculator.

The Hewlett Packard (HP) 10bII+ will be used in the demonstration of analytical techniques in the program of studies; however, there are a variety of pre-programmed financial calculators on the market, some of which will perform more sophisticated calculations or have greater programming capacity. You may use any financial calculator for the course and examination, providing it is silent, cordless, handheld and not alphanumeric and/or programmable. You can find a list of prohibited calculators in the Exam FAQ on your Course Resources webpage.

If you elect to use a calculator other than the HP 10bII+ you should be aware that the specific operational details of calculators differ and that the onus will be on you to ensure that the alternate calculator will perform all necessary calculations. It will be your own responsibility to consult the owner's manual to determine how the calculator of your choice operates.

Many stationery and department stores sell the HP 10bII+ and you are encouraged to "comparison" shop because discount or sales prices are often available. If you are unable to locate the HP 10bII+ calculator in your area, one can be purchased online from the Real Estate Division Bookstore. Please check the prices available in your area because no refunds are available once the calculator has been purchased.

If you are new to the HP 10bII+, you should view the Introduction to the HP 10bII+ Calculator online lecture tutorial. You can find this video under "Tutorial Assistance" on your Course Resources webpage.

Personal Computing Device/Email

All students must have access to a personal computing device when taking any Real Estate Division course. You will find that a computing device is a very helpful tool in preparing and submitting your assignments, viewing your assignment answer guides, and for creating effective study notes to help you prepare for your examination. Students should also ensure that they have a high-quality printer (e.g., an inkjet or a laser) which will provide clear printouts of information from the Real Estate Division website, or clear printouts for submission to the Real Estate Division.

It is also required that all students arrange for some form of internet access. All Real Estate Division courses include online resources and if you do not have access, you will not be able to take advantage of these resources. Also, email is now an important means of communication within Real Estate Division courses. There are several sources of free email accounts on the internet, and we suggest that you set up an account for yourself. Once you have access to email, you can utilize the resources in this course such as email tutorial assistance and you will receive important information regarding examination deadlines, lectures, etc., from the Real Estate Division. The Real Estate Division's primary method of communicating with students is by email, and therefore it is important that email from the Real Estate Division is not tagged as junk mail or "spam" by your email program. To ensure you receive important emails from the Real Estate Division, please follow the steps outlined on www.realestate.ubc.ca/email.


Student Support Services

We encourage all students to take advantage of the student support services that are included with your course at no extra charge:

  • Course Resources containing course updates, study materials, assignment information, schedules and examination information.
  • Tutorial Assistance from our course specialists, by email or toll free by phone. Contact the tutors as many times as you need to.
  • Video and Audio Lectures/Workshops (in select courses), designed to assist you in learning the concepts covered in the course manual. Attend optional live Zoom lectures/workshops or access the video and audio recordings at any time from the comfort of your own home.
  • Digital Flashcards (in select courses), designed to exercise the mental process of active recall.

How to Contact the Real Estate Division

Customer Service

Within Greater Vancouver: 604.822.8444
Toll-free outside Greater Vancouver: 1.888.776.7733
Fax (Administration): 604.822.8459
Email: bcinfo@realestate.sauder.ubc.ca
Broker’s Written Assignment/Review Submission Email: brokersassign@realestate.sauder.ubc.ca

Central Tutor Support Service

Law Topics:

Within Greater Vancouver: 604.822.8460
Toll-free outside Greater Vancouver: 1.888.848.8460
Email: lawtutor@realestate.sauder.ubc.ca


All Other Topics:

Within Greater Vancouver: 604.822.8523; 604.822.8543
Toll-free outside Greater Vancouver: 1.800.848.3050
Email: tutor@realestate.sauder.ubc.ca


Addresses

Mailing Address:
Real Estate Division, Licensing Education
Sauder School of Business
The University of British Columbia
PO Box 5380 Station Terminal
Vancouver, BC V6B 5N4


Street and Courier Address:
Real Estate Division, Licensing Education
Sauder School of Business
The University of British Columbia
247 2053 Main Mall
(Henry Angus Building)
Vancouver, BC V6T 1Z2

Website

www.realestate.ubc.ca

Course Resources Webpage  

Your "Course Resources" webpage serves as your virtual home during your course. It should be the first place you go to find out what is happening with your course, and to access informative and helpful tools. Follow these steps to access your Course Resources webpage and start exploring the many practical and informative resources available to enhance your course.

  1. Login at www.realestate.ubc.ca/licensing/login

  2. Login
  3. Select Your Course

  4. Course List
  5. Explore Your Course Resources Webpage. There are four main tabs and each contain a variety of information: HOME, ORIENTATION, MATERIALS, and EXAM.

  6. Course Resources Webpage

The following is a brief description of the various helpful tools and features you can find on your Course Resources webpage.

  • HOME –The HOME tab includes a number of Assignment and Course Tools (e.g, assignment submission, answer guides, etc.), information on Tutorial Assistance and very important Course and Exam Bulletins. It is critical that you view and print the Bulletins that are posted for your course – these Bulletins often contain updates and revisions that significantly affect your course material and assignments. You should carefully read and store the information contained in Bulletins. Any revisions described in the Bulletins should be noted in your Course Workbook or Course Manual where appropriate. We try to keep students as well informed as possible and hope to eliminate any potential confusion with this system of communicating with you. Please note that you are responsible for the material contained in any Bulletins posted online for your course and that this information could be tested in assignments or examinations..
  • ORIENTATION – The ORIENTATION tab includes the course material checklist and Orientation Videos on a variety of topics, such as distance education, course administration, and the examination.
  • MATERIALS – Your course manual, course workbook (assignments) and practice question book are all available on the MATERIALS tab.
  • EXAM – You can find information on examination dates, centres, registration, examination anxiety, frequently asked questions and the Examination Admission Ticket on the EXAM tab.

Personal Safety Issues: Many students like to form study groups and meet in person. Please be cautious and use common sense if you decide to meet with others who you met in the classroom lectures.

Course Resources Access: You should also be aware that access to the Course Resources webpage will not be available to you indefinitely. You will no longer have access once you have successfully completed the examination. If you choose to delay writing the exam, you will only have access for 2 years after successfully completing the course assignments. You will, however, have permanent access to your Course History and Student Profile.

Tutorial Assistance

The Real Estate Division provides tutorial support to help you in working through your course. Tutors will give assistance with the challenging concepts and principles that must be understood in order to complete an assignment correctly.

Tutors can be contacted by phone or email using the following numbers and email address:

Law Topics:

Within Greater Vancouver: 604.822.8460
Toll-free outside Greater Vancouver: 1.888.848.8460
Email: lawtutor@realestate.sauder.ubc.ca

All Other Topics:

Within Greater Vancouver: 604.822.8523; 604.822.8543
Toll-free outside Greater Vancouver: 1.800.848.3050
Email: tutor@realestate.sauder.ubc.ca

It is preferred that you contact the tutor by email. Email helps you to organize your thoughts and allows the tutor to more effectively and efficiently answer your question.

When you make a request for tutorial assistance, the tutor will attempt to contact you as soon as possible, generally before the end of the next business day. If more than two business days have passed and you have not received a response, please send an email to bcinfo@realestate.sauder.ubc.ca so we can immediately assist you.

When you are requesting tutorial assistance, please ensure that you provide:

  • your name, student number, course, and assignment number if applicable.
  • your phone number with area code. If you provide a toll free number, please be aware that sometimes these numbers are not accessible from outside your province. Please indicate an approximate time that you would prefer the tutor to return your message and the tutor will try to accommodate your schedule.
  • a brief description of the material with which you are having difficulty.

For email questions, ensure that your student number and course number are in the "subject" field. Also note that if you are sending an email message, the tutor may wish to answer your message by telephone, so please ensure that you leave the appropriate contact numbers.

In order to have tutorial services available to the largest number of students possible, we have found it necessary to limit each tutorial call to 10 minutes. Please prioritize your questions before you call to gain the most benefit from your time with the tutor.

Finally, please note that the tutorial service will be closed during the Christmas holidays. You may still leave a message for the tutor during this time, but your call will not be returned until the tutorial service reopens in early January. More details will be provided on the tutorial line recording as to the exact dates of the closure.

Lectures – Available for Select Courses Only

Having trouble with a chapter or topic? Preparing for an examination? Attend a Real Estate Division lecture to ease into the course material or top up your knowledge. You will learn valuable information by attending live Zoom lectures and workshops. No registration fee is required and you can attend as many as you would like.

Lecture Schedule

Classroom Lecture

Live Zoom lectures are available for Real Estate Trading Services and Mortgage Brokerage in British Columbia Courses only. These lectures occur at various intervals throughout the year. You may proceed with your studies on any suitable schedule; however, in order to take full advantage of the lecture offerings, you may want to time your studies to correspond with one of the lecture schedules set out on your Course Resources webpage (once they have been confirmed). Please note the relevant dates on your calendar and plan to attend. Registration is required; however, there is no charge for attending. Please note that no audio or video recordings are allowed during any lectures offered by the Real Estate Division.

Video and Audio Lecture Tutorials

Video and audio lectures are available in select courses only and can be found in the "Audio/Video Vault” or in the "Course Materials" section of your Course Resources webpage. The lectures are displayed on the Mediasite Video Platform; in order to view the lectures you will need a computer with a recent and updated web browser (Internet Explorer, Firefox, or Google Chrome). The lectures can also be viewed on most mobile devices with a standard browser.

External Tutors/Lectures

Students are encouraged to take advantage of the Tutorial Assistance and Lectures provided with your course rather than spending additional money on external tutors/lectures. It is important to note that the Real Estate Division has no ties with tutorial classes provided by other members or organizations of the real estate industry and does not monitor or check the services they provide. Therefore, the Real Estate Division cannot be responsible for any information provided by these individuals or companies.


How to Find Us

Map

By Transit:
We highly recommend contacting Translink (www.translink.ca) or Google Maps (maps.google.ca) for current transit schedules and trip planning. Once you arrive on campus, follow the directional signs to the Central Academic Campus – Campus Core. The Sauder School of Business/Henry Angus Building is on the corner of Main Mall and University Boulevard.

By Car:
Drive westbound along either 4th Avenue, 10th Avenue, 16th Avenue, or 41st Avenue onto North/Southwest Marine Drive. To park in the most convenient parkade, turn onto University Boulevard, turn right onto Lower Mall and park in the West Parkade (visit www.parking.ubc.ca, or call 604.822.6786 for information about rates and other parking locations). Walk up University Boulevard until you reach Main Mall. The Sauder School of Business/Henry Angus Building is on your left, at 2053 Main Mall.

Change of Student Profile (Address, Email or Phone Number)

If you need to change your address, phone number, or email address in the Real Estate Division's records, you can do so through the "Student Profile" link under "Assignment and Course Tools" on your Course Resources webpage..

Change of Name

If your name changes during the course, you must complete and submit the "Change of Name" form found under "Assignment and Course Tools" on your Course Resources webpage. You must also submit supporting documentation (e.g., marriage certificate) to our office. Please be aware that you may be required to show your change of name documentation at the examination centre on the day of the examination.

Withdrawal

Withdrawal requests must be made through your Course Resources webpage. You can find the withdrawal link under "Assignment and Course Tools". In order to be eligible for a partial refund, students must withdraw no later than 30 days from the registration date. No refund is available for Challenge packages. Please see Course Regulation 6.03 for more details.

Transfer

You may not transfer to any other course from your course. You may not transfer your course to another person.

Assignment and Examination Schedule

If you fail to submit all of your assignments within one year from your date of registration you will be suspended from the course with no refund available. Multiple Choice assignments, may be submitted on a pace that is no greater than 2 assignments per week, beginning on the Course Registration Date, regardless of how many assignments have been submitted in prior weeks. As well, you must successfully complete your course examination within two years after completing the course assignments, and in no more than two attempts. If you do not successfully complete the examination within two years after completing your assignments or after your second examination attempt, you will be required to re enroll in the course. Note: this does not apply to Mortgage Challenge Students whose requirements are set by the BC Financial Servies Authority and generally do not include a rewrite opportunity. Students are responsible for any changes in course material occurring after their initial course registration. Therefore, you need to view the Course Bulletins that are posted on the Course Resources webpage as testable materials can be added to the course at any time. As well, the courses, examinations and administration of the course and examination can change at any time due to regulatory, legislative, and/or administrative requirements. If you subsequently register for a later course, you will be required to resubmit all assignments (i.e., credit will not be given for assignments completed previously).

Freedom of Information and Protection of Privacy

Collection, use, disclosure and retention of information must comply with the provisions of the Freedom of Information and Protection of Privacy Act. Collected personal information will only be used by authorized Real Estate Division staff to fulfill the purpose for which it was originally collected or for a use consistent with that purpose. A use consistent with the purpose of collection includes the sharing of examination admission tickets (including passport photos), course information and marks and personal information with the appropriate regulatory authority (e.g., BC Financial Services Authority). We do not disclose your information to other public bodies or individuals except as authorized by law or as expressly permitted by the student.


English Language Proficiency Requirement (ELPR)

Language proficiency is an essential skill and your ability to communicate verbally and in writing with consumers and other practitioners is critical for the delivery of competent services. Many consumers speak languages other than English as their first language, and many choose to work with a practitioner with whom they can communicate in the language of their choice. However, contracts in British Columbia are in English. In order to ensure that licensees and registrants are competent to communicate, in English, with other practitioners and consumers, BC Financial Services Authority have required an English Language Proficiency Requirement since 1994. In order to be able to register for the Trading Services, Rental Property Management, Strata Management or Mortgages course examination, you must satisfy the English Language Proficiency Requirement, so students should satisfy this requirement as soon as possible.

Current and detailed information on the English Language Proficiency Requirement can be found online. Trading Services, Rental Property Management and Strata Management Students should visit: realestate.ubc.ca/elpr

Mortgage Brokerage Students should visit: realestate.ubc.ca/elprm

How to Satisfy the ELPR – Video Series. To learn more about the English Language Proficiency Requirement, including the requirements and permitted exemptions, please watch this video series.


Assignment Information

In your Course Workbook, you will find a series of assignments containing questions relating to the material in each lesson. The assignments are designed to serve several purposes. First, they are intended to review the major points in the assigned readings, and encourage further understanding through emphasis. Second, they serve as periodic tests of progress for students, and help to identify areas where further study and review may be desirable. Finally, they constitute a preparation and a review for the examination. Note that the assignments do not test every area of each chapter. You should ensure that you know all of the material for the examination, as the examination will encompass all of the materials that the Real Estate Division has provided you. The assigned readings in this course serve as the basis for the assignments and examination, but we hope that you will also find them to be useful reference for ideas, explanations, and illustrations long after this course has ended, when the ideas, tools, and procedures need to be applied in your work.

Reading and Completing Assignments

Distance education courses typically require a lot of reading and a solid plan of attack will help you to use your time most effectively. You should read the assigned materials thoroughly before attempting to complete the assignment. You may find it helpful to first skim through the reading, looking only at the introduction, conclusion, headings, introductory sentences, etc. This will help you develop a basic understanding of the overall theme which will help you later in reading for details. You should write up a brief outline of the main topics and sub-topics in the reading. Some students like to put this in a list with numerical headings that descend in level of detail (e.g., Topic 1, 1(a), 1(b)(i), etc.). Others prefer a more graphic method, writing the central topic in the middle of a page with main topics flowing from this in all directions, and then sub-topics and details flowing outward. Both of these methods provide an outline or map which will be helpful to follow in your reading and also provide a useful study tool later in your examination review.

To apply your outline or map in guiding your reading, an effective technique is to use your topics and sub-topics as questions that you need to answer in the readings. If you answer these questions in writing, you will have a set of organized notes that effectively summarize the chapter or article. These notes can serve as your review of the readings, which may save you having to re-read them when you are studying for your examination. This note taking/questioning approach may help stimulate deeper understanding and long-term memory.

Some students find it helpful to highlight the readings as they go. This can be effective as long as you are only highlighting main points and not highlighting so much that you effectively have to re-read the whole text. In some cases, highlighting can lead to skimming or surface reading. However, if highlighting is an effective study tool for you, that is fine – there is no right or wrong way to study, as we all have different styles of learning.

When you are ready to start on your assignment, it is preferable to read through the entire assignment once before you attempt to answer any questions. For written answers, first write a quick rough draft outlining your major points, then research the readings to provide support for each point. Try not to worry about specific wording until the final revision stage. Once you are ready for final revisions, your goal is to ensure that your writing is communicating your thoughts as clearly as possible. Read your answers through from beginning to end – are they logical? Do they flow well? Reading them aloud will highlight any areas that are awkward. Have others read them for you – are they clear to them? These are all techniques that can be applied to make sure your work is the best it can be before it is submitted for marking.

Finally, when you complete an assignment, compare your answers with those in the corresponding online answer guide. If there are differences you do not understand, do more reading to see where you may have gone wrong or contact your tutor for further explanation.


Multiple Choice Assignments: "A How to Guide" for All Courses

1. How to Approach Multiple Choice Assignment Questions

A multiple choice question offers the student a choice of options, all of which may, in some sense, represent a correct answer. One option, however, will require the fewest implicit assumptions and will be the most correct answer supplied. The choice of this correct option requires a mastery of the course material and an ability to differentiate between the available options.

2. How to Submit Multiple Choice Assignments

To submit a multiple choice assignment online, go to your Course Resources home page, click on "Assignment and Course Tools" and then "Assignment Submission". Easy to follow instructions are provided on the Assignment Submission webpage. Be very careful that you select the correct assignment number, as this is a common error. For example, be careful that you are using the assignment number and not the chapter number.

Assignments may be submitted on a pace that is no greater than 2 assignments per week, beginning on the Course Registration Date, regardless of how many assignments have been submitted in prior weeks. Please see Course Regulation 2.02 (4) and (5) for more information.

Assignment Submission 1
Assignment Submission 2

3. How to Check Your Assignment Status Online

In the "Assignment and Course Tools" section of your Course Resources home page you can view each of your assignment submissions to see when the assignment was received and whether the assignment is complete or incomplete.

4. How to View Your Answer Guides Online

Students are able to access the answer guides online. This is available in the "Assignment and Course Tools" section of your Course Resources home page.

Assignment History

Written Assignments: "A How to Guide" for the Broker's Course Only

1. How to Answer Written/Review Assignment Questions

NOTE: This section is only for Real Estate Broker's Business Planning and Financial Management Course students. If you are in the Real Estate Trading Services, Rental Property Management, Mortgages Brokerage in BC Course or Strata Management courses, please skip ahead to the Examination Information section.

In assignment questions which require written responses, you must give full reasons for your answers. This does not mean that lengthy answers are required. Most questions can be answered in several sentences that are well-formulated and to-the-point. A "yes" or "no" type of answer without any reasons will not receive a mark.

When answering written questions, the marks awarded generally indicate the level of depth required in your answer, or in other words, the amount of writing expected. A general rule-of-thumb to follow is that one mark will be awarded per idea stated or intermediate answer in a calculation. For example, if the question is "Define value and discuss how the concept of value is important to real estate appraisal" and it is worth four marks, you will be expected to make at least four relevant points. This could likely be done in a paragraph (i.e., two sentences defining what value is and two sentences explaining how it is important to real estate appraisal). It is NOT required to write a two page essay on the concept of value. In some cases, writing too much can cause you to lose marks, as it may indicate to the marker that you do not have a clear understanding of the concept that is being tested. At the same time, it would not be appropriate in this case to give a five word response (i.e., this would likely receive only one mark, as the answer given probably does not discuss all of the relevant issues).

PLAGIARISM ALERT!

It is very important for you to work through the assignments and projects on your own without any outside assistance. This may require a significant amount of work, but the time and effort spent on each assignment will be to your benefit when you begin to prepare for the examination. Obtaining the correct answers from another source will only be to your detriment in the long run.

Assignments or projects that appear to be copied from any source will not receive marks. This includes copying solutions from old answer guides, from other students' assignments, or copying directly from the course manual. You may use the course manual as a guide for answering assignment questions, but you must take the ideas presented in the manual and put them in your own words. Should you wish to enhance your answer by using direct quotations from the course manual, you must use quotation marks and cite a page reference for the source of the quote. More information on what constitutes plagiarism can be found at the Academic Integrity Resource Centre (learningcommons.ubc.ca/resource-guides/avoid-plagiarism/).

Assignment copying/plagiarism could ultimately lead to your suspension from the course. Students are advised to carefully review Regulation 2.04 for the specific rules governing assignment copying/plagiarism.

To obtain full marks, you should assume that the marker has no specific knowledge of the subject or the question and attempt to use your answer to teach the subject to the marker. For example, in a law question you should treat the marker as having no legal background at all. A similar assumption should be made for other subjects, such as urban land economics or statistics. For questions involving calculations, you do not need to provide every calculator step (unless the question specifically asks for them), but you should give enough explanation so that the marker can follow the progression towards your final answer. This will allow the marker to grant you partial marks for any correct intermediate steps, even if your final answer is incorrect.

The written assignments in your program are marked by various real estate specialists (e.g., the questions covering law topics are marked by lawyers), the grades are recorded, and the assignments are mailed back to you with marker's comments. If you fail the assignment (obtain a grade of less than 60%), you will have to resubmit the entire assignment.


2. How to Format Written Assignments

In order to ensure that assignments are processed quickly, written assignments should:

  1. include a cover sheet (assignment cover sheets are discussed in more detail later in this section of the handbook);
  2. be typed or computer printed (must be letter quality and 11 or 12 point size) and single spaced (but double spaced between questions or parts of questions). Where information is unclear or illegible to the marker, you will lose marks, so please try and keep your answers as neat and clear as possible. Keep in mind that assignments should be presented in a professional manner, just as you would present a report to your superior at work or other similar readers;
  3. include page numbers (e.g., 1 of 7, 2 of 7, etc...) in the top right-hand corner and your name, student number and course year in the top left-hand corner of ALL pages; and
  4. have a right-hand margin of 1½" to facilitate comments from the marker.

When submitting your answers to written assignments it is NOT necessary to restate the assignment question.

The following is a sample written assignment submission:

Sample Assignment

Please note: You must submit an assignment cover sheet for each written assignment.

3. How to Fill Out Cover Sheets for Written Assignments

To process the assignments with written questions, we require a cover sheet to be included with every written assignment. Assignment cover sheets MUST include the following information: .

  • Your full name
  • Your student number
  • The number of the written assignment that is being submitted
  • Your course name and year
  • The date

The following is a sample assignment cover sheet:

Broker's Coversheet

Do not include assignment cover sheets with multiple choice assignments. See the Multiple Choice Assignments: A How to Guide section for more information on multiple choice assignment submission.

4. How to Submit Written Assignments

Written assignments must be submitted to the Real Estate Division office through Turnitin (Tii), a web service that checks for content originality.

For details on how to set up an account through turn it in, see "Brokers Written Assignment Submission Information" on the Course Resources website. Students will be required to register for Turnitin using a Class ID and password, which are provided on this webpage.

Please note that Turnitin only accepts documents in PDF, MS Word, WordPerfect, RTF, PostScript, HMTL, and plain text (.txt) formats.

Please remember that your name, student number, assignment number, and course year MUST be included on the assignment cover page and the first page of your assignment.

5. How to Check Your Assignment Status Online

In the "Assignment History" section of your Course Resources webpage you can view each of your assignment submissions to see when the assignment was received and what grade you were awarded. Assignment History is available to you in real time; that is, as soon as we receive the grades, they are available for you to view.

From the date of receipt in our office, it takes up to three weeks to process a written assignment. When you are planning to register for an examination, please make sure that you add at least three weeks to your timeline. (i.e., if the regularly scheduled examination date is December 2, you must register before November 2, so you need to have your last written assignment submitted and passed by this date. Therefore, you should submit your last assignment by October 2 at the very latest.) If over four weeks have passed since you submitted your assignment, please check your "Assignment History/Answer Guides" section of your Course Resources webpage to check that it was received and is being processed (or contact your Course Representative).

As soon as assignments have been graded, students will be able to access their grade in the "Assignment History" section of the Course Resources webpage. No answer guides for written assignments are provided. Marker's comments are provided directly on the written assignment.

Assignment History

Examination Information  

Examination Eligibility

At the end of all Real Estate Division courses, you must write a final examination.

To be eligible to register for and write the final examination for your course, all assignments must be submitted within 12 months of your initial registration in the course and all outstanding fees (e.g., resubmission fees for written assignments, if applicable) must be paid. As well, Real Estate Trading Services, Rental Property Management, Strata Management and Mortgages students must satisfy the English Language Proficiency Requirement. We suggest that you forward your English Language Proficiency Requirement documentation to the UBC Real Estate Division as soon as possible after course registration and in any event, at least two months before your expected examination date.

You must successfully complete your course examination within two years after completing the course assignments, and in no more than two attempts. If you do not successfully complete the examination within two years after completing your assignments or after your second examination attempt, you will be required to re enroll in the course. NOTE: This does not apply to Mortgage Challenge students whose requirements are set by BC Financial Services Authority and generally do not include a rewrite opportunity. Students are responsible for any changes in course material occurring after their initial course registration.

Examination Format

Each of The Real Estate Trading Services Licensing Examination, Rental Property Management Licensing Examination, Strata Management Licensing Examination and Mortgages Examination will be three hours in length and contain 100 questions in a multiple choice format, each worth one mark. The Inter-Provincial examination will be two hours in length and contain 50 questions in a multiple choice format, each worth one mark. Supplemental examinations will typically be two hours in length and will contain 60 questions in a multiple choice format, each worth one mark. The Broker's Licensing Examination will be three hours in length and will contain both multiple choice and short-answer or "essay-style" questions. All Licensing course students must obtain a minimum grade of 70% in order to pass the examination. Mortgage Brokerage course students must obtain a minimum grade of 65% in order to pass the examination. The final grade is based solely on the examination and no credit is granted for assignments.

Computerized Examination Centre (CEC) - UBC Vancouver ONLY

CEC Examination Location and Time. All examinations are conducted in a secure Computerized Examination Centre located at Thea Koerner House, 6371 Crescent Road at The University of British Columbia and cannot be scheduled in any other location. CEC examination sittings are currently available from Monday to Friday at either 9:00 am or 1:00 pm. Please arrive at least 30 minutes prior to examination time.

Before your examination begins, you will have access to a practice session. This practice session does not detract from your examination time (three or two hours, depending on the exam). CEC staff will be available to answer any computer related questions you may have.

Sample Question/Screen for a CEC Exam
Sample Question/Screen for a CEC Exam

CEC Examination Registration. CEC availability is limited – due to high demand, bookings may require several weeks advance notice, so please plan ahead. You can register for a CEC examination using the online registration system, which can be found on your Course Resources webpage under "Examination Registration". Please note that the online registration payment system only accepts VISA, MasterCard or AMEX.

CEC Examination Fee. All registrations received for the CEC will be subject to a $125 examination fee.

CEC Electronic Monitoring. The entire duration of the examination will be monitored and recorded with the use of video recording technology. Students who are uncomfortable with CCTV monitoring should register for a regularly scheduled examination instead of a CEC examination.

Regularly Scheduled Examinations (Province-Wide)

Examination Dates.

  • August 16, 2022 (registration deadline July 18, 2022)
  • November 17, 2022 (registration deadline October 17, 2022)
  • Online Examination Registration. You can register for a regularly scheduled examination using the online registration system, which can be found on your Course Resources webpage on the 'Exam' tab under "Exam Registration". Please note that the online registration and payment system only accepts VISA, MasterCard, or AMEX (if a fee is applicable).

    Examination Fee. There is no examination fee if you are a course student and your first registration for an examination is on a regularly scheduled examination date. Please note that once your examination has been scheduled, the date selected may not be changed without payment of an examination fee. If you choose not to write your examination without cancelling, it will be recorded as your first registration. All other registrations received for a regularly scheduled examination will be subject to an $85 examination fee.

    Examination Centres. Examination centres are established in the following locations:

    Campbell River
    Castlegar
    Cranbrook
    Dawson Creek
    Fort Nelson

    Fort St. John
    Kamloops
    Kelowna
    Langley
    Nanaimo

    Port Hardy
    Powell River
    Prince George
    Sechelt
    Smithers

    Terrace
    Vancouver
    Victoria
    Williams Lake

    Examination Location and Time. The exact time and location of the examination will be posted on the “Exam Admission Ticket (EAT) and Your Exam Day Details” link, under the ‘Exam’ tab, a minimum 7 days prior to the examination. Click on the city to view complete details. If there are fewer than 7 days until your examination and the time and location are not posted, please contact Examination Services. At the time of examination registration, you either selected an established examination centre or applied for a Special Examination Centre. If you wish to change the examination centre originally selected, you must request this location change at least 30 days prior to your examination date. No changes to examination centres will be permitted with less than 30 days' notice. Special Examination Centres are explained below.

    Special Examination Centres. If you wish to write your examination in a location other than an established examination centre in British Columbia, you may apply for a Special Examination Centre. We will try to accommodate your request, but we cannot guarantee your choice of location due to the complexity of establishing new centres in numerous locations. Please note that Special Examination Centres will not be set up within 100 kilometres of an established centre and are available on Regularly Scheduled Examination dates only.

    Licensing examinations are NOT offered outside of Canada. In order to complete the course for licensing purposes, you will need to write and pass the examination in a Canadian examination centre.

    Establishing a Special Examination Centre requires a $200 fee. Applications must be received at least 30 days prior to the examination date – applications will not be accepted with less than 30 days' notice. If you cancel an examination scheduled at a Special Examination Centre, you must apply with at least 30 days' notice or the fee will be forfeited. If forfeited, re establishing a Special Examination Centre for another examination date will require a further $200 fee. For further information, please email examrep@realestate.sauder.ubc.ca

    Administrative Issues

    Examination Cancellation Process. If you are currently registered for an examination and wish to cancel prior to the examination date, please cancel via the Examination Cancellation/ link found on your Course Resources webpage. Cancellation of an examination will be shown in your Course History as "Did Not Write" (DNW) and will not qualify as an examination attempt. Exams can be cancelled up to 24 hours prior to the scheduled date/time. Examination fees will apply.

    ALERT!

    Note that you may be writing a regularly scheduled examination with several hundred other people and also encounter noise from outside of the examination centre. If noise distracts you, you are strongly urged to bring earplugs with you to your examination.

    Examination Conditions. If the conditions at a Regularly Scheduled Examination are not satisfactory, a written complaint must be received by the Real Estate Division within 5 days from the date of the Examination. Complaints shall be reviewed by the Examinations Coordinator, and if upheld, the student’s Examination will be considered void, and no mark will be issued. The student can rewrite the Examination at the next available Scheduled Examination.

    If the conditions at the CEC are not satisfactory, a written complaint must be received by the CEC Administrator prior to the student leaving the CEC. Complaints shall be reviewed by the Examinations Coordinator, and if upheld, the student’s Examination will be considered void, and no mark will be issued. The student can rewrite the Examination at the next available sitting in the CEC.

    Please see Course Regulation 5.06 for more information.

    Examination Results. Examination results are posted under "Exam Results" on the Course Resources webpage within one business day of the date of the examination, if you wrote a CEC exam, or within three weeks of the examination, if you wrote on a regularly scheduled date. If you wrote a regularly scheduled exam, we will email you to advise once your examination results are posted.

    Broker's exam results can take up to three weeks if written at the CEC, or up to six weeks if written on a regularly scheduled exam date.

    Performance Assessment Report.After the examination you will receive access through the Course Resources webpage to a Performance Assessment Report (PAR) outlining your performance on the key topics addressed in the examination. The Performance Assessment Report is designed to assist you in planning your continuing education and professional development, and for unsuccessful candidates, should provide a tool to help focus your studies for your next examination attempt. Please note that there is no PAR available for examinations with written components (Broker's Business Planning and Financial Management Examination).

    Examination Remarking Request. All multiple choice Licensing examinations are marked either by a scanner or directly by the computer, in the case of the Computer Examination Centre. Although these examinations are not marked by hand, any potential errors (e.g., not shading the entire circle, eraser marks, etc. on an answer sheet) and statistical anomalies that might indicate an error with the examination, are reviewed by our staff before your mark is released. Our experience indicates that the grading of multiple choice examinations by a scanner or computer is error free. However, students who still wish to have their examination remarked can submit a request within 90 days of their examination date by submitting a request online from the Course Resources webpage. A $75 remarking fee applies to all remarking requests. Please see Course Regulation 5.09 for more information.

    Post Examination Review. Broker’s Business Planning & Financial Management students may request a Post Examination Review (PER), which consists of an examination remarking and a brief statement of confirmation of your grade, together with the topic areas you had difficulty with. This may be requested online for $100 within 90 days of the examination. The PER is only available for examinations with written components.

    Continuation After Failure. In accordance with the Real Estate Services Act (including the Regulations, Bylaws and Rules) or as directed by BC Financial Services Authority all candidates who fail an examination must wait at least 90 days from the examination date before attempting the examination again. If you do not successfully complete the examination after your second attempt, you will be required to re enroll in the course. Please see Course Regulations 5.10 and 5.11 for more information.

    For more information regarding examinations, please visit your Course Resources webpage, or contact an Examinations Representative at bcinfo@realestate.sauder.ubc.ca.

    Accommodation for Students with Disabilities

    The Real Estate Division's goal is to ensure fair and consistent treatment of all students, including students with a disability, in accordance with their distinct needs and in a manner consistent with academic principles. UBC Centre for Accessibility works in partnership with the Real Estate Division and provides support on issues of accessibility for people with disabilities. Examination accommodations enable you to demonstrate your knowledge of the course materials in cases where a disability may impact your ability to access exams under standard conditions.

    Students who may have an on-going disability or medical condition that requires accommodation should contact the UBC Centre for Accessibility by telephone: +1 604.822.5844 or email: info.accessibility@ubc.ca

    Examination accommodations must be approved by the Centre for Accessibility and an accommodation letter must be received by the Real Estate Division prior to examination registration. As well, registration must be received by the Real Estate Division no later than six weeks prior to the requested examination date. If you have already received an accommodations letter from the UBC Centre for Accessibility, and you are ready to schedule your examination, please contact us at CFA.Licensing@realestate.sauder.ubc.ca

    Examination Admission Ticket/Passport Photo and Picture Identification

    In order for you to be permitted to write an examination, you must be able to present the following at the examination centre on the day of the examination:

    1. Examination Admission Ticket (EAT)

    If you have met the appropriate course requirements for examination registration, you will be able to print out an Examination Admission Ticket from your Course Resources webpage. If you do not have access to the Course Resources webpage, please contact Examination Services and an Examination Admission Ticket will be emailed, faxed or mailed to you.

    As stated in Course Regulation 5.04, you are required to present your Examination Admission Ticket to the Examination Representative at the examination registration desk on the day of the examination. If you are unable to present your completed Examination Admission Ticket at the examination centre (including passport picture – see below), you will not be permitted to write the examination. No exceptions will be made.

    Examination Admission Ticket (Blank)

    2. Passport Photo

    You must attach a passport photo of yourself to the Examination Admission Ticket in the appropriate area (use tape, do not glue or staple your picture). The back of the passport photo must have the name and address of the photographer or the studio, the date the photo was taken, your name and student number (in case the passport photo becomes detached). A guarantor's signature is NOT required.

    In order for a passport photo to be considered valid, the photo must have been taken within 30 days of the examination date and follow the "Image Information" and "Size and Paper" sections of the Canadian Passport Office's "Specifications for Photos for a Canadian Passport", as outlined below. See the Government of Canada website for full specifications.

    IMAGE INFORMATION:

    • Eyes must be open and clearly visible.
    • Glasses, including tinted prescription glasses, may be worn as long as the eyes are clearly visible. Sunglasses are unacceptable.
    • Facial expression must be neutral (not frowning nor smiling) with the mouth closed.
    • Photos must show both edges of the face clearly.
    • Photos must show a full front view of face and shoulders squared to the camera.
    • The face and shoulders image must be centred in the photo.
    • Photos must reflect/represent natural skin tones.
    • The length from chin to crown of head (natural top of head) must be 31 mm to 36 mm.
    • The image must be clear, sharp and in focus.
    • Photos with shadows on the face or background are unacceptable.
    • Photos must be taken with uniform lighting and not show shadows or flash reflection on the face and head.
    • Photos must be taken against a plain, uniform, white or light coloured background.
    • Hats or head coverings are not permitted except when worn for religious reasons and only if the full facial features are clearly visible.
    • Black and white or colour photos are acceptable.

    SIZE AND PAPER:

    • Photos must measure 2 inches wide × 2¾ inches long (50 mm × 70 mm).
    • Heavy weight paper is unacceptable.
    • Photos must be printed on high quality photographic paper.
    • Photographic paper must have a backing that accepts and retains the photographer's stamp and date, without smearing.

    3. Secondary Photo Identification

    Secondary ID

    You must also be able to present, at the examination centre on the day of the examination, one of the following types of picture identification in the name in which you originally registered in the course:

    1. A current provincial driver's licence which has a picture of the candidate (interim driver's licences are not acceptable); OR,
    2. A current passport which has a picture of the candidate; OR,
    3. An official identification card issued by either the Federal Government of Canada, or by one of the provincial governments, which has a picture of the candidate; OR,
    4. An official employment picture identification card issued by either the Government of British Columbia, one of the other provincial governments or the Federal Government of Canada.

    If you pass the examination, the Examination Admission Ticket (which includes your passport photo and signature) will be sent to the BC Financial Services Authority.

    If you fail the examination, the Examination Admission Ticket (including the passport photo) will be destroyed. Students who need to re-write the examination will be required to complete the entire examination registration process again (including presentation of another Examination Admission Ticket and passport photo).

    Preparing for Examinations

    Frequently Asked Questions. On the Course Resources Exam Tab, under "Exam Admission Ticket (EAT) and Your Exam Day Details" you will find a number of Frequently Asked Questions about Examinations.

    Examination Preparation. After completing each assignment, you should review and revise your notes, putting them in a systematic and readable form. This will frequently identify areas of uncertainty that may require clarification by tutors or further reading. It is important to have such points cleared up immediately, especially because these courses tend to build in complexity.

    When you are getting ready for your examination, you should carry out your review continually and systematically well in advance – do not wait to review until the night before! Decide how much review you think you will need and schedule your review sessions such that you have sufficient time between them to digest the materials and refresh yourself. Some students like to review complex subject matter one step at a time, trying to completely understand each successive point and topic first and leave understanding the "big picture" until later. Others prefer to start with the "big picture" and work downwards to the details. This again reflects individual differences in learning and either method can be effective as long as it is applied systematically.

    An important final point on preparing for your examination: on examination day, you will have the most probability of success if you are well-rested, calm, and poised. For most students, this means it is not a good idea to study late the night before the examination or try to "cram" information on the day of the examination itself. If you have prepared methodically and comprehensively well in advance, the best thing you can do on the night before the examination is to put your books down early, do something you find enjoyable, and get a good night's sleep. In the morning, have a nice breakfast and relax – when you sit down to write your exam, you will be rested and alert.

    REMEMBER – WE SHARE THE AIR

    Due to the health concerns arising from exposure to scented products (perfume, cologne, soap, shampoo, lotion, etc.) all students who are writing an examination are asked to be considerate in their use of such products. Scented products contain chemicals which can cause serious problems for many people, especially those with asthma, allergies or environmental illnesses. We thank you in advance for your cooperation.

    Make sure that you print out the "Examination Day Checklist" found on the Exam tab under "Examination Schedule and FAQs" on your Course Resources webpage which includes important examination day information. As well, if you are struggling with examination anxiety, be sure to read the "Exam Anxiety Tips" found in the same location.

    Writing Examinations. Examinations are time constrained, so you need to budget your time well. Start with questions you find easier and work your way through the examination towards the questions which will take you a long time. You can budget your time by figuring out how much time you should be spending on each question (i.e., if your examination has 100 marks and is 3 hours, this roughly means 1.5 to 2 minutes per mark). Each multiple choice question is worth one mark. In managing your time, you need to be disciplined – if you are taking too long on a question, you are better to move on and come back to it later if you have time.

    At the end of the examination, if you still have time remaining, review your answers. Do not leave early unless you have completely read through your examination at least once. If you are running out of time and cannot complete your entire exam, do not panic! Use the time you have remaining to its full advantage – for Broker's written examination questions, write down in point form the basic points for each remaining question so that the marker can see that you ran out of time and can award you partial marks where appropriate.

    When you are completing an examination with multiple choice questions, you are advised to fill in the answer sheet as you answer questions, rather than trying to complete the whole sheet after finishing all of the examination. You will not be given any extra time to fill in the answer sheet at the end of the examination and you do not want to run out of time – it takes surprisingly long to fill these sheets in, and answers not recorded on the answer sheet will not be considered. If you have any questions, please contact an Examinations Representative at bcinfo@realestate.sauder.ubc.ca.

    Examination Security. The integrity of the Examinations and the Examination process is very important and the Real Estate Division continually strives to maintain testing security and fairness for all students. We all have a responsibility to act in the public interest – and that means reporting misconduct whenever you become aware of it. If you have observed any improper or suspicious Examination-related conduct, please report it to the Real Estate Division using the Contact Examination Security form found on our Contact Us webpage. Improper or suspicious conduct could include but is not limited to: recording, removing, disclosing, publishing and/or reproducing Examination materials; the use of prohibited electronic devices within an Examination; access to unauthorized Examination questions prior to the Examination; and misconduct by an Examination invigilator.

    Examination Completion

    All students must successfully complete the course examination within two years after completing the course assignments, and in no more than two attempts. If you do not successfully complete the examination within two years after completing your assignments or after your second examination attempt, you will be required to re enroll in the course. Please see Course Regulation 5.11 for more information.


    Course Regulations

    I. INTERPRETATION

    1.01 Definitions

    The following words and phrases shall have the following meanings:

    “Appeals Committee” means a committee of three (3) Real Estate Division staff members, including at least one (1) member from the Management and Professional staff, who were not involved in the original case and/or decision (e.g., suspension) related to the appeal.

    “BC Financial Services Authority” or “BCFSA” means the regulatory body responsible for real estate services and mortgage brokers, with an office at 600- 750 West Pender Street, Vancouver, BC, V6C 2T8;

    “Candidate Agreement” means the set of terms that students must agree to as part of their Examination registration;

    “Computerized Examination Centre” or “CEC” means the Examination centre in the Real Estate Division of the Sauder School of Business at The University of British Columbia;

    “Course” means a particular licensing course offered by correspondence by the Real Estate Division;

    “Course Bulletin” means update or amended material posted in a bulletin on the Course Resources webpage that student’s may be tested on;

    “Course Registration Date” means the date on which a student registers for a course;

    “Course Resources webpage” refers to a Course’s designated webpage found on the Real Estate Division website www.realestate.ubc.ca;

    “Course Workbook” refers to the most current published edition of the document which contains the assignments for a given Course;

    “Director” means the Executive Director, Director or Associate Director responsible for Real Estate Licensing Programs (Real Estate Division);

    “Due Date” means 12 months from a student’s initial registration in the Course;

    “Examination” means the final examination that the student must pass for each Course taken, which is either a Scheduled Examination or an examination taken at the CEC;

    “Examination Coordinator ” means the Examination representative responsible for coordinating the Real Estate Licensing and Registration Examinations;

    “Examination Remarking Request” means an Examination remarking and a confirmation of the Student’s grade;

    “Post Examination Review” means a Broker’s Examination remarking and a confirmation of the Student’s grade, together with a brief statement of topic areas;

    “Real Estate Division” means a division of the Sauder School of Business at The University of British Columbia;

    “Regulations” means the course regulations that govern the Courses;

    “Scheduled Examination” means a regularly scheduled Examination in any Course for a given year;

    “Special Examination Centre” means an Examination centre established at the request of the student for the writing of a Scheduled Examination;

    “Supplemental Course” means a Licensing Supplemental Course which is available to students who have either satisfied an exemption or successfully completed a full Licensing Course;

    “Suspension” means expulsion from a Course;

    “University” means the University of British Columbia;

    “University of British Columbia Calendar” means the most recent course calendar published by the University of British Columbia Registrar’s Office, Student Services.

    1.02 Miscellaneous

    (1) Where the context requires it, the masculine gender shall include the feminine and/or other genders and vice versa and words in the singular shall include the plural and vice versa.

    (2) Regulations, courses, fees, Examinations and their administration may change from time to time without notice due to regulatory, legislative and/or administrative requirements.

    (3) These regulations are also posted on the Real Estate Division website. In case of conflict, the posted version is official version.


    II. ASSIGNMENTS

    2.01 Format

    (1) Multiple choice assignments submitted online will not be accepted unless they are completed according to the instructions provided in the “How to Submit Multiple Choice Assignments” section of the student handbook. Multiple choice assignments may not be sent by facsimile (fax).

    (2) Written assignments will not be accepted for grading unless they:

    (a) are written in English; AND

    (b) are completed according to the instructions in the “How To Format Written Assignments” section of the student handbook.

    (3) Notwithstanding Regulations 2.01 (1) and 2.01(2) the Real Estate Division, from time to time, may request that assignments shall be submitted in an alternate format.

    2.02 Delivery

    (1) Assignments must be submitted, marked and completed by the Due Date. In all circumstances, it is the student’s responsibility to arrange for prompt delivery of assignments.

    (2) Written assignments must be submitted to the Real Estate Division office through Turnitin (Tii), a web service that checks for content originality.

    (3) If, for any reason, written assignments are submitted by mail, they must carry adequate postage. If there is a postal service disruption, the Real Estate Division will continue to use the postal service as long as mail is being processed. In the case of a complete shutdown, students should visit the Course Resources webpage for information.

    (4) Multiple choice assignments may be submitted on a pace that is no greater than 2 assignments per week, beginning on the Course Registration Date, regardless of how many assignments have been submitted in prior weeks.

    (5) Written assignments, if applicable, may be submitted at any time before the Due Date, regardless of the number of multiple choice assignments submitted in a particular week in accordance with Regulation 2.02(4).

    2.03 Late Assignments

    Under no circumstances will an assignment be accepted after the Due Date.

    2.04 Assignment Copying/Plagiarism

    (1) It is assumed that all work submitted by a student is his or her own, within the acceptable limits afforded by the use of quotations and footnote credits. It is unacceptable and unprofessional to copy someone else’s work and submit it as one’s own. This includes copying of solutions from old answer guides, copying directly from a textbook or lesson notes, or copying other students’ assignments/projects and copying from the internet.

    (2) Recognized cases of assignment copying/plagiarism will result in any combination of the following:

    (a) an official reprimand letter sent to the student from the Real Estate Division, a copy of which will be kept in the student’s file at the Real Estate Division;

    (b) the student having to re complete and resubmit the assignment in question or a replacement assignment provided by the Real Estate Division, together with an administrative fee;

    (c) suspension from the current Course pursuant to Regulation 6.04(2) and 6.04(3); OR

    (d) copies of any reprimand or suspension letters sent to the student from the Real Estate Division being forwarded to the appropriate regulatory body.

    2.05 Assignments as Prerequisite to Examination

    (1) No student shall be eligible to write the Examination in a Course unless he or she has:

    (a) submitted all assignments in accordance with these Regulations; AND

    (b) obtained a passing grade of at least 60% on each written assignment, if applicable.

    (2) If a grade of less than 60% is obtained on any written assignment, the student must rewrite and resubmit the entire assignment until a passing grade is received.

    (3) A resubmission fee of $30.00 will be levied for each resubmission of a written assignment.

    (4) Resubmission fees owing can be viewed and paid on the Course Resources webpage. To be eligible to register for the Examination, all outstanding fees must be paid.


    III. ENGLISH LANGUAGE PROFICIENCY REQUIREMENT

    3.01 English Language Proficiency Requirement as Prerequisite to Examination for Trading Services, Rental Property Management, Strata Management, and Mortgage Brokerage in BC

    (1) In order to be able to register for the Trading Services, Rental Property Management, Strata Management, and Mortgage Brokerage in BC Examination, students must satisfy the English Language Proficiency Requirement (ELPR).

    (2) Satisfaction of the ELPR can be achieved by:

    (a) obtaining a level 7 or higher on each of the four components (reading, writing, speaking, and listening) of the Canadian English Language Proficiency Index Program - General (CELPIP - G) test on the same test score report (scores from multiple test attempts cannot be combined). A CELPIP-G test is only valid for 3 years from the date of the test. For more information visit www.celpip.ca; OR

    (b) qualifying for an exemption. Exemptions are under the sole jurisdiction of BCFSA and are subject to change at any time.

    (3) In the event that a student’s CELPIP - G examination test score, LPI examination grade (used prior to the effective date of regulatory changes by the appropriate regulatory body) or ELPR exemption is determined to be invalid, the student may be subject to the disciplinary measures outlined in Regulations 5.05(18), 5.05(19), and 5.05(20) at the discretion of the Director.

    (4) If a student is subject to disciplinary measures as set out in 3.01(3), no refund shall be granted.

    (5) The onus is on the student to ensure that the ELPR requirement has been satisfied.

    (6) ELPR requirements are under the sole jurisdiction of BCFSA and are subject to change at any time.


    IV. LECTURES

    4.01 General

    (1) Optional online Zoom and classroom lectures are provided in selected Courses, depending upon Course enrolment. No registration or fee is required to attend these lectures.

    (2) Students will only be authorized to record lectures (including but not limited to audio, video and photographs) for individual private study at the discretion of the instructor or if determined necessary by UBC’s Centre for Accessibility office.


    V. EXAMINATIONS

    5.01 Eligibility

    (1) To be eligible to register for the Examination, all assignments must be submitted, marked and completed by the Due Date.

    (2) Trading Services, Rental Property Management, Strata Management and Mortgage Brokerage students must satisfy the English Language Proficiency Requirement prior to registration for the Examination.

    (3) To be eligible to register for the Examination, all outstanding fees must be paid.

    (4) Students must successfully complete the Course Examination within two years after completing the course assignments, and in no more than two attempts.

    5.02 Registration and Fees

    (1) Scheduled Examination registration can be done on the Course Resources webpage or by registration form. Examination registration and payment ($85.00 if applicable) must be received by the Real Estate Division at least one month prior to the Scheduled Examination date chosen.

    (2) CEC Examination registration can be done on the Course Resources webpage or by registration form. All CEC Examinations are subject to an additional fee of $125.00. Examinations are scheduled at the CEC on a first come, first served basis, and are subject to availability.

    (3) All students must agree to all of the terms in the Candidate Agreement in order to register for an Examination.

    (4) Once an Examination has been scheduled, the date selected for the Examination may not be changed without payment of a specified Examination fee.

    5.03 Examination Centres

    (1) Scheduled Examination Centres have been established at several locations throughout British Columbia for the writing of Examinations.

    (2) Upon Examination registration, students choose an established Examination or apply for a Special Examination Centre. The exact time and location of the Examination will be posted on the “Examination Centre” quicklink on the Course Resources webpage at minimum 7 days prior to the Examination.

    (3) All Special Examination Centre requests must be made, in writing, at least 30 days prior to the Examination date. Applications will not be accepted with less than 30 days’ notice. The Real Estate Division will try to accommodate requests, but cannot make any guarantees with respect to location due to the complexity of establishing new centres in numerous locations. Students must note that:

    (a) Special Examination Centres will not be set up within 100 kilometres of an established centre and are available on Regularly Scheduled Examination dates only.

    (b) establishing a Special Examination Centre requires a $200 fee.

    (c) if the student wishes to cancel an Examination scheduled at a Special Examination Centre, he or she must give the Real Estate Division at least 30 days’ notice or the $200 fee will be forfeited. If forfeited, re-establishing a Special Examination Centre for another Scheduled Examination will require a further $200 fee.

    (d) licensing examinations are NOT offered outside of Canada.

    (4) The entire duration of CEC Examinations will be monitored by closed circuit television that includes video and audio capability. No permanent record is created from the monitoring.

    (5) Students who have physical, sensory, or specific learning disabilities are encouraged to contact UBC’s Centre for Accessibility at info.accessibility@ubc.ca to make appropriate arrangements. Students requiring special Examination accommodation must contact UBC’s Centre for Accessibility at least 2 months prior to their Examination date.

    5.04 Examination Admission Ticket and Photo Identification

    (1) In order to be permitted to write the Examination, a student MUST be able to present, at the Examination centre on the day of the Examination:

    (a) an Examination admission ticket with an attached valid passport photo taken within 30 days of the Examination; and

    (b) one of the following types of picture identification in the name in which the student originally registered with the Course:

    (i) a valid and current provincial driver’s licence which has a picture of the student (interim driver’s licences are not acceptable);

    (ii) a valid and current passport containing a picture of the student;

    (iii) a valid and current identification card issued by either the Federal Government of Canada, or by one of the provincial governments, containing a picture of the student; OR

    (iv) a valid and current employment picture identification card issued by either the Government of British Columbia, one of the other provincial governments or the Federal Government of Canada.

    (c) Students that have changed their name during the Course must bring documentation of their name change (e.g., marriage certificate) to the Examination centre on the day of the Examination.

    (2) It is the responsibility of the student to fulfill the obligations set out in Regulation 5.04(1) to the full satisfaction of the Real Estate Division.

    (3) Students will not be permitted to write the Examination if the Real Estate Division is not fully satisfied with any of the items submitted for the purposes of fulfilling the requirements set out in Regulation 5.04(1) and students may be subject to any of the penalties described in Regulations 5.05(18) and 5.05(19) and 5.05(20) and charges under the Criminal Code of Canada.

    (4) In circumstances where the Real Estate Division cannot satisfactorily match a student’s government issued identification to the student’s appearance, the student may be permitted to write the Examination if they have provided to the Real Estate Division valid identification as outlined in Regulation 5.04(1) or an original Identity Affidavit, sworn before a lawyer or notary, completed to the full satisfaction of the Real Estate Division and/or BCFSA. The student must consent to the Real Estate Division contacting the lawyer or notary to verify, confirm or clarify any of the documents provided, and must provide the lawyer or notary with instructions to that effect.

    (5) In circumstances where the Real Estate Division cannot satisfactorily match a student’s government issued identification to the student’s appearance and the student attempted the Examination, the student’s Examination results will only be released when the student has provided to the Real Estate Division valid identification as outlined in Regulation 5.04(1) or an original Identity Affidavit, sworn before a lawyer or notary within 21 days from the date of the student’s Examination, completed to the full satisfaction of the Real Estate Division and/or BCFSA. The student must consent to the Real Estate Division contacting the lawyer or notary to verify, confirm or clarify any of the documents provided, and must provide the lawyer or notary with instructions to that effect.

    5.05 Conduct of Examinations

    The following regulations govern the conduct of Examinations:

    (1) Examinations are to be written in English.

    (2) Examinations are based solely on the Course materials, including amendments and additions by way of a Course Bulletin, provided by the Real Estate Division. Accordingly, correct responses to individual questions will be derived solely from the Course material.

    (3) Students arriving late to the Examination will not be granted any additional time to write their Examination, and late students will not be permitted to write their Examination if another student has already left the Examination room for any reason.

    (4) At Scheduled Examinations, answers to multiple choice questions MUST be recorded in the specified format, in pencil, on a computer answer sheet. A computer answer sheet and instructions for completing it will be contained in the Examination envelope. Answers recorded in any other manner will not be considered. At the CEC, answers are recorded on the computer.

    (5) Smoking is not permitted during the Examination.

    (6) Students may not bring any prohibited materials into the Examination room, including, but not limited to: scrap paper, notes, books, calendars, dictionaries, or amortization tables.

    (7) Students may use cordless, silent, hand held calculators to aid in calculations during the Examination. Calculators may not be both programmable and alphanumeric. No other calculators will be permitted without the written permission of the Real Estate Division.

    (8) Electronic devices, including, but not limited to: cameras, digital cameras, pinhole cameras, video cameras, digital video cameras, pagers, cellular phones, personal data assistants, any listening device, laptop computers, netbooks, tablets, iPads, iPhones, iPods, digital music players, pen recorders, any device capable or sending or receiving wireless signals, and any device capable of storing text, capturing digital images or recording video will not be permitted in the Examination room. Watches will not be permitted in the Computerized Examination Centre. Analog watches will be permitted at regularly scheduled Examinations only.

    (9) During examinations, students must cover up their examination materials, including the computer answer sheet. If it is determined that answer-copying or collusion has occurred, through invigilation, statistical analysis, or any other means, all students involved will be subject to any of the penalties described in Regulations 5.05(19) and 5.05(20).

    (10) Students are not to communicate with, receive assistance from, pass a calculator to, or copy from the Examination materials of another student. Any such communication between students will result in the immediate confiscation of the Examination materials of both students and the students involved may be subject to any of the penalties described in Regulations 5.05(19), and 5.05(20).

    (11) Once the Examination has commenced, no student is permitted to leave the room without permission or until that student has handed his or her Examination to the examiner. A student who leaves the room without permission will not be allowed to return. An examiner may refuse permission if the examiner has no one to escort the student.

    (12) The Examination time is three hours (except Supplemental and Inter provincial examinations, which are two hours). Students must cease writing as soon as the examiner has declared the Examination time to be over.

    (13) Upon completion of the Examination, students are to return all Examination material, including the examination question booklet and any extra stationary which was provided for the student’s use, into the Examination envelope. Students should ensure that the Examination envelope is signed, and should seal the envelope before passing it to the examiner. Scrap paper workbooks provided at the CEC must be returned in full to the CEC Administrator prior to leaving the CEC. All Examination materials including, question booklets, computer answer sheets or booklets, scrap papers or any writing instruments provided are the property of the Real Estate Division and must be forfeited with the rest of the Examination materials.

    (14) Students shall not disclose or discuss the content of the Examination with anyone, and will not record, disclose, discuss, publish, reproduce or transmit any Examination question or answer, including but not limited to, questions, answers or topics, in whole or in part, in any form or by any means whatsoever (orally; in writing; electronically through a variety of means, including, but not limited to, text messaging, Facebook, Twitter, email and blogging; Internet “chat room ", message board, forum; or otherwise) at any time.

    (15) At all times and without prior notice, the Real Estate Division retains the right to prohibit any items for the effective administration of its Examinations and to ensure the integrity of the Real Estate Division’s Examination security measures.

    (16) Students do not have any right to inspect or review the examination question booklet, computer answer sheet, scrap papers or any Examination materials upon completion of the Examination.

    (17) Candidates are permitted to write a maximum of one examination per day.

    (18) Any student found to have disclosed any Examination content, including but not limited to questions, answers or topics, in whole or in part, by any means whatsoever is committing a criminal act, and may be charged with theft or attempted theft for doing so. Students found to have disclosed any information about the Real Estate Division's Examination questions or answers or any other product owned by the Real Estate Division, may be subject to consequences that include, but are not limited to, the following:

    (a) lawsuits that may result in paying monetary damages or other court enforced penalties;

    (b) criminal penalties;

    (c) invalidation of Examination results;

    (d) disciplinary action by BCFSA; AND

    (e) any penalties described in Regulations 5.05(19) and 5.05(20).

    (19) Students failing to comply with any of Regulations 5.04(1), 5.05(4) through 5.05(14) inclusive may, at the discretion of the Director, be subject to penalties which may include, but are not limited to, any or all of the following:

    (a) invalidation of the student’s Examination;

    (b) a failing grade or mark of zero in the Course or Examination in which the academic misconduct occurred;

    (c) a suspension from the Course for a specified period of time, or indefinitely. Students will not receive credit for courses taken at another institution during the suspension;

    (d) a reprimand, with the letter placed in the student’s file;

    (e) a copy of the reprimand letter being forwarded to BCFSA;

    (f) providing restitution in the case of damage to, or removal or unauthorized use of, property; AND

    (g) a notation on the student’s permanent record of the penalty imposed.

    (20) Students subject to penalties under Regulations 5.05(18) and 5.05(19) jeopardize their opportunity to write Examinations and to register in future Courses with the Real Estate Division.

    (21) The Real Estate Division is the final authority that determines whether a student will have the privilege of writing an Examination.

    5.06 Examination Conditions

    (1) If the conditions at a regularly Scheduled Examination centre are not satisfactory, a written complaint must be received by the Real Estate Division within 5 days from the date of the Examination. Complaints shall be reviewed by the Examinations Coordinator, and if upheld, the student’s Examination will be considered void, and no mark will be issued. The student can rewrite the Examination at the next available Scheduled Examination.

    (2) If the conditions at the CEC are not satisfactory, a written complaint must be received by the CEC Administrator prior to the student leaving the CEC. Complaints shall be reviewed by the Examinations Coordinator, and if upheld, the student’s Examination will be considered void, and no mark will be issued. The student can rewrite the Examination at the next available sitting in the CEC.

    (3) Complaints regarding unsatisfactory Examination conditions cannot form the basis of an Examination grade appeal if Examination grades have been released by the Real Estate Division and posted on the Course Resources webpage.

    (4) In the event of a disruption of an Examination (e.g., fire alarm), the examiner will make the decision whether or not to resume the Examination. In making this decision, the examiner shall take into account the class size, the length of the Examination, the length of the delay, the weather, and any other influencing circumstances.

    5.07 Students Who Do Not Write or are Unable to Write an Examination

    (1) If a student does not or is unable to write an Examination, he or she can apply to write a later Examination, subject to the requirements of registration (including Examination fees) in Regulation 5.02.

    (2) If a student does not or is unable to write an Examination, it will be recorded as an Examination registration and all subsequent Examination registrations will be subject to Examination registration fees.

    (3) If a student, who has registered for an Examination, is unable to write a Scheduled Examination based on medical grounds or bereavement, he or she should submit an Academic Concession Request form. In order for the Examination fee to be waived, this application must be accompanied by a medical certificate in a form satisfactory to the Examinations Coordinator.

    (4) Where the Course material has been amended between Examination dates, it is the student's responsibility to obtain and learn the amended material.

    5.08 Results of Examinations

    (1) Licensing course students must obtain a minimum grade of 70% in order to pass the Examination. Mortgage Brokerage course students must obtain a minimum grade of 65% in order to pass the Examination. The final grade is based solely on the Examination and no credit is granted for the marks received on assignments.

    (2) Scheduled Examination and CEC Examination results are posted under Examination Results on the Course Resources webpage and mailed to students.

    (3) Examination results will not be provided in person or by telephone.

    (4) Examinations and computer answer sheets are retained for a period of three months from the Examination date.

    (5) Until all outstanding fees are paid to the Real Estate Division, Examination results will be withheld and, accordingly, licensing delays will result.

    (6) Any conduct which the Real Estate Division reasonably believes to be designed or intended to breach security or to disseminate Examination content may result in the invalidation of scores and may result in civil and/or criminal prosecution. Additionally, any Examination result which the Real Estate Division believes upon reasonable grounds may have been influenced by a breach in test security or by exposure to unreleased Examination content, may be invalidated.

    (7) Multiple choice Examinations are checked by a data forensics test security company which can detect instances of test fraud, collusion, answer copying and cheating. Statistical analysis may be used to identify any cases of academic misconduct and will be used to invalidate Examinations with or without further evidence.

    (8) The Real Estate Division has the sole discretion and is the final authority over all matters concerning the validity of Examination scores.

    5.09 Review of Examinations

    (1) Students who have failed their Examination may submit an Examination Remarking Request within 90 days of their Examination date on the Course Resources webpage. A $75 remarking fee applies to all requests.

    (2) Where an Examination Remarking Request results in a failing student being awarded a passing mark, the review fee will be refunded in full unless the original mark was a result of the student failing to follow Examination instructions.

    (3) Brokers students who have failed their Examination may request a Post Examination Review within 90 days of their Examination date on the Course Resources webpage. A $100 non refundable fee applies and students are limited to one Post Examination Review per Examination.

    5.10 Continuation After Failure

    (1) A student who has obtained a failing grade in the Examination may rewrite the Examination only in accordance with the Real Estate Services Act (including the Regulations, Bylaws and Rules), or as directed by BCFSA.

    (2) Where the Course material has been amended between Examination dates, it is the student’s responsibility to obtain and learn the amended material.

    5.11 Examination Completion

    (1) Students must successfully complete the Course Examination within two years after completing the course assignments.

    (2) Students must successfully complete the Course Examination in no more than two attempts, with the exception of Mortgage Challenge students, who must successfully complete the Course Examination in one attempt.

    (3) Students who do not successfully complete the Course Examination according to Regulations 5.11 (1) and (2) must re-enroll in the Course. Credit will not be given for assignments completed in a previous Course.


    VI. ADMISSIONS, REGISTRATIONS, TRANSFERS, WITHDRAWALS, ACADEMIC/NON-ACADEMIC MISCONDUCT, STUDENT DISCIPLINE AND SUSPENSIONS

    6.01 Admissions & Registrations

    Admission and registration requirements are under the sole jurisdiction of BCFSA.

    6.02 Transfers

    Students have no right of transfer to any other Course. Students may not transfer their Course to another person.

    6.03 Withdrawals

    (1) Where a student withdraws from the Course, he or she must submit an online Withdrawal request. If the request to withdraw is received no more than one month after the student’s date of registration in the Course, the Real Estate Division shall refund fees paid for the Course less the following charges:

    (a) a $200.00 administration fee; AND

    (b) any outstanding fees.

    (2) No refund is available where the request to withdraw is received more than one month after the student’s date of registration in the Course.

    (3) No refund is available for either Course materials or calculators once they are dispatched.

    (4) No refund is available for challenge packages.

    6.04 Academic Misconduct and Student Discipline

    (1) Academic misconduct that is subject to disciplinary measures includes, but is not limited to, engaging in, attempting to engage in, or assisting others to engage in the following:

    (a) assignment copying/plagiarism, as outlined in Regulation 2.04;

    (b) Examination cheating and/or misconduct, as outlined in Regulations 5.05(6) to 5.05(14);

    (c) falsifying any material for the purposes of obtaining eligibility for an Examination;

    (d) impersonating a student at an Examination, or availing oneself of the results of an impersonation;

    (e) submitting false records or information, orally or in writing, or failing to provide relevant information when requested;

    (f) falsifying or submitting false documents, transcripts, or other academic credentials;

    (g) falsifying any material subject to academic evaluation; AND

    (h) failing to comply with any disciplinary measure imposed for academic misconduct.

    (2) Disciplinary measures which may be imposed, singly or in combination, for academic misconduct include, but are not limited to, the penalties outlined in Regulations 5.05(18), 5.05(19) and 5.05(20) and charges under the Criminal Code of Canada.

    (3) Where a student has committed misconduct which is not specified in these Regulations, but which is specified in the University of British Columbia Calendar, the student may be subject to disciplinary measures which may be imposed, singly or in combination, but are not limited to, the penalties outlined in Regulations 5.05(18), 5.05(19) and 5.05(20) at the discretion of the Director.

    6.05 Non-Academic Misconduct and Student Discipline

    (1) All students, staff and visitors are expected to behave as honest and responsible members of the academic community. At all times, when communicating, it is expected that students, staff and visitors conduct themselves in a manner that is consistent with these principles and the Real Estate Division’s Regulations. Any conduct on the part of a student that has, or might reasonably be seen to have, an adverse effect on the integrity or the proper functioning of the Real Estate Division, or the health, safety, rights, or property of the Real Estate Division or its staff, students and visitors is subject to non-academic discipline.

    (2) Prohibited conduct that is subject to disciplinary measures includes, but is not limited to, engaging in, attempting to engage in, or assisting others to engage in any of the actions described below:

    (a) Misconduct against persons, which includes:

    (i) physically aggressive behavior, assault, harassment, intimidation, threats or coercion;

    (ii) conduct that threatens or endangers the health, safety or property of any person;

    (iii) conduct that creates conditions that endanger the health, safety, property, or well-being of any person;

    (iv) engaging in a course of vexatious conduct, harassment, or discrimination that is directed at one or more specific persons and that is based on any of the protected grounds under the BC Human Rights Code; and

    (v) engaging in unwelcome or persistent conduct that the student knows, or ought to reasonably know, would cause another person to feel demeaned, intimidated, or harassed.

    (b) Misconduct against property, which includes:

    (i) taking without authorization, or misusing, destroying, defacing, or damaging Real Estate Division or University property or property that is not his/her own, or information or intellectual property owned by the University or by any of its members;

    (ii) possessing Real Estate Division or University property or property that is not his/her own, if the student knows, or ought to reasonably know, that property to have been taken without authorization; or

    (iii) creating a condition that unnecessarily endangers or threatens destruction of Real Estate Division or University property or property that is not his/her own.

    (c) No student shall, by action, threat, or otherwise, disrupt any activity organized by the Real Estate Division or University, or the right of other persons to carry on their legitimate activities, to speak or to associate with others.

    (d) Unauthorized use of Real Estate Division or University facilities, equipment, or services:

    (i) No student shall use any facility, equipment, or service of the Real Estate Division or University, or enter or remain on any premises, to which they do not have legitimate access, or contrary to the expressed instruction of authorized persons.

    (ii) No student shall use any Real Estate Division or University computing equipment, facility, network, or system for any disruptive or unauthorized purpose, or in a manner that violates any law, Real Estate Division or University Regulation, policy or procedure.

    (iii) No student shall destroy, misplace, misfile, or render inoperable any stored information such as books, film, data files, or programs from a library, computer, or other information storage, processing or retrieval system.

    (e) No student shall encourage, aid, or conspire with another student in the commission of prohibited conduct, or encourage or aid behavior by a non-student which, if committed by a student, would be prohibited conduct under these Regulations.

    (f) No student shall refuse to comply with a reasonable direction to do, or not to do, something that is made by a Real Estate Division or University representative authorized to make such a direction.

    (g) No student shall knowingly furnish false information to any person or office acting on behalf of the Real Estate Division or University, or forge, alter or misuse any Real Estate Division or University document, record or instrument of identification, or knowingly furnish false information to any person regarding their standing, status, or academic record at the Real Estate Division or University.

    (3) Disciplinary measures which may be imposed, singly or in combination, for non-academic misconduct include, but are not limited to, the following:

    (a) a written warning or reprimand to the student;

    (b) a written reprimand and order for a designated probationary period in which a student must fulfill certain conditions and have good conduct or otherwise be subject to the imposition of further or more severe disciplinary sanctions;

    (c) payment of costs, or compensation for loss, damage, or injury that may be monetary or in the form of appropriate service or material replacement;

    (d) issuance of a satisfactory statement, apology, or retraction in an appropriate form in public or in private;

    (e) a denial for a specified period of time of, or conditions imposed on, a student’s right to access to or use of any part or all of the Real Estate Division’s or University’s lands, equipment, facilities, services, activities, programs, meetings, or events or those held by, on, or in association with the Real Estate Division or University; AND

    (f) the penalties outlined in Regulations 5.05(18), 5.05(19) and 5.05(20) and charges under the Criminal Code of Canada.

    (4) Refusal to comply with a disciplinary measure or disciplinary measures imposed under these Regulations is itself an offence and may result in suspension.

    (5) Where the non-academic misconduct resulted in property damage, the disciplinary measures should include restitution or rectification.

    (6) Where a student has committed misconduct which is not specified in these Regulations, but which is specified in the University of British Columbia Calendar, the student may be subject to disciplinary measures which may be imposed, singly or in combination, but are not limited to, the penalties outlined in Regulations 5.05(18), 5.05(19), 5.05(20) and 6.05(3) at the discretion of the Director.

    6.06 Suspension

    (1) Any student who fails to comply with the requirements of Regulation 2.02 shall be suspended from the Course.

    (2) The Director may, at any time, suspend a student for academic misconduct, non-academic misconduct or cause by means of a suspension warning letter mailed to the student’s last known address.

    (3) Where a student is suspended from a Course, no credit shall be granted for any assignments completed, and no refund or transfer will be permitted. The student’s status will be recorded as “Suspended” and a copy of the suspension letter may be forwarded to BCFSA.

    6.07 Appeal Procedure

    (1) Where a student is suspended pursuant to Regulation 6.06(1) or receives a letter pursuant to Regulation 6.06(2), a written appeal of the suspension may be made to the Appeals Committee.

    (2) Where a student receives a letter pursuant to Regulation 2.04(2), a written appeal may be made to the Appeals Committee.

    (3) Appeal requests must be in writing and must be accompanied by a non-refundable appeal fee of $50.00. Appeals will be considered primarily on compassionate or medical grounds only. The request must set out the reason for appealing the decision, and should contain medical or legal certification of the circumstances surrounding the appeal. All appeal requests must be mailed within 21 days of the Due Date or, the date of the Real Estate Division’s letter, as the case may be, to:

    Appeals Committee
    UBC Real Estate Division
    PO Box 5380
    Station Terminal
    Vancouver, BC V6B 5N4


    VII. GENERAL COURSE REGULATIONS

    7.01 Change of Student Profile (Address, Email Address, Phone Number), Name and Correspondence

    (1) Students must update their address, email address or phone number on their Course Resources webpage (Student Profile) or by notifying the Real Estate Division in writing. Correspondence will be sent to the latest address on record.

    (2) Correspondence must be forwarded to the Real Estate Division under a separate cover from assignments.

    (3) The Real Estate Division must be notified in writing of any change of name. Requests must be accompanied by change of name documentation (e.g., marriage certificate).

    7.02 Discretion of the Director

    Notwithstanding anything contained in these Regulations to the contrary, where a student alleges that he or she has been unfairly prejudiced by the application of these Regulations, an application in writing may be made to the Director for relief. The Director may take such action on such terms as the Director sees fit.

    7.03 Application to Supplemental Courses

    Except where specifically stated to the contrary, these Regulations apply to Supplemental Courses.

    7.04 Payment Policy

    Accepted methods of payment are: Visa, MasterCard, AMEX, certified cheque or money order (payable to The University of British Columbia). Online payments can only be made using Visa, MasterCard or AMEX.

    7.05 Freedom of Information and Protection of Privacy

    Collection, use, disclosure and retention of information must comply with the provisions of the Freedom of Information and Protection of Privacy Act. Collected personal information will only be used by authorized Real Estate Division staff to fulfill the purpose for which it was originally collected or for a use consistent with that purpose. A use consistent with the purpose of collection includes the sharing of course information and related conduct, marks, and personal information with the appropriate regulatory authority (e.g., BCFSA) or professional associations (e.g., the British Columbia Real Estate Association and its member Boards and Associations). We do not disclose your information to other public bodies or individuals except as authorized by law or as expressly permitted by the student.

    7.06 Accommodation for Students with Disabilities

    Students who have physical, sensory, or specific learning disabilities are encouraged to contact UBC’s Centre for Accessibility at info.accessibility@ubc.ca to make appropriate arrangements.

    7.07 Bulletins

    Bulletins are posted to the Course Resources webpage. These may outline significant revisions to the Course materials and assignments. Students are responsible for the material contained in any posted bulletins as Examinations may incorporate the information in such bulletins.

    7.08 Appropriate Use of Educational Materials

    (1) While a great deal of care is taken to provide accurate and current information in the Courses, neither the University, its staff, or consultants assume responsibility for any use or reliance beyond the Course’s operation.

    (2) The Course materials are prepared for educational purposes with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional advice.

    (3) The general principles and conclusions presented are subject to local, provincial, and federal laws and regulations, court cases, and any revisions of the same.