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THE UNIVERSITY OF BRITISH COLUMBIA

Real Estate Division

Table of Contents

Broker's Business Planning and Financial Management Licensing Course

Manual: UBC Real Estate Division. 2017. Broker's Business Planning and Financial Management Licensing Course Manual. Vancouver, BC: UBC Real Estate Division.

  • Chapter 1 - Organizing The Real Estate Brokerage Industry
    Real Estate Services and the National Economy
    Organization of the Real Estate Brokerage Industry
    Real Estate Brokerage Organizational Models
    Relationships within the Real Estate Firm

  • Chapter 2 - Mandatory Requirements Under The Real Estate Services Act
    The History and Purpose of the Real Estate Services Act
    Requirements for Licensing
    The Licensing Body - The Real Estate Council
    The Real Estate Foundation
    Real Estate Errors and Omissions Insurance Corporation
    Real Estate Compensation Fund Corporation
    Licensing System
    Brokerage Licensing Requirements
    Duties under the Real Estate Services Act
    Trust Accounts
    The Real Estate Development Marketing Act

  • Chapter 3 - Licensee Standards and the Brokerage Standards Manual
    Licensee Conduct, Discipline and Enforcement
    The Brokerage Standards Manual
    Real Estate Council Discipline Details
    Additional Responsibilities of a Brokerage
    Mandatory Requirements and Business Practices

  • Chapter 4 – Ethics for Real Estate Professionals
    What is Professionalism?
    What Are Professional Ethics?
    Ethics and Professional Standards in the Context of the Real Estate Industry
    Putting Ethics into Practice as a Managing Broker

  • Chapter 5 – Technology and The Real Estate Office
    Determining Office Technology Requirements
    Computer Hardware and Peripherals
    Understanding Computer Software
    Data Protection and Backup
    Service and Support
    The Real Estate Office's Website
    Email
    Social Media
    Online Protocol
    Security, Computer, and Consumer Protection

  • Chapter 6 – Business Strategy
    Introduction to Business Strategy
    What is the difference between Strategy, Mission and Vision?
    Strategy
    Types of Strategy
    The Link between Strategy and Entrepreneurship
    Change Management
    Competitive Advantage

  • Chapter 7 – Entrepreneurship and The Business Plan
    Introduction to Entrepreneurship
    Writing a Business Plan
    Suggested Template Structure
    Project Management
    Personal Time Management

  • Chapter 8 – Marketing
    Introduction to Marketing
    Understanding the Customer
    Segmenting and Target Markets
    Integrated Marketing – The 4 Ps
    The Communication Process
    Advertising
    Effective Positioning
    Marketing for Services
    Other Types of Marketing
    The Importance of Loyalty

  • Chapter 9 – Introduction to Accounting and Financial Statements
    Understanding the Business
    Financial Information
    General Records
    Form and Content of Financial Statements
    The Financial Statements
    Appendix 9.1: Example of a Chart of Accounts Appropriate for a Real Estate Trading Services Brokerage

  • Chapter 10 – Financial Statements and the Accountant’s Report
    Audit versus Review Engagement
    Analysis of Financial Statements
    Know your Financial Position
    Accountant’s Report

  • Chapter 11 – Trust Accounting
    Trust Accounts
    Commission Trust Agreements
    Internal Control
    Financial Records
    Summary of Trust Accounting

  • Chapter 12 – Budgeting and Payroll Accounting
    Introduction to the Primary Aims of Budgeting
    Steps in Budgeting
    Different Types of Budgets
    Cash Budgets
    Payroll Overview
    Payroll Documentation/Files
    Payroll Definitions
    Withholdings
    Employees Who Leave Your Business
    Completing T4 or T4A Slips for Each Calendar Year
    Analytical Review
    Appendix 12.1: Form TD1 – Personal Tax Credits Return
    Appendix 12.2: Form TD1X – Statement of Commission Income and Expenses for Payroll Tax Deductions
    Appendix 12.3: T4 – Statement of Remuneration Paid
    Appendix 12.4: Canada Pension Plan Contributions Table
    Appendix 12.5: Employment Insurance Premiums Table (non-Quebec)
    Appendix 12.6: Federal Tax Deductions Table
    Appendix 12.7: BC Provincial Tax Deductions Table

  • Chapter 13 – Taxation
    Overview of the Canadian Taxation System
    Forms of Business Organization
    Taxation of Business and Property Income
    Characterization of Workers
    Appendix 13.1: Statutory Remittances

  • Chapter 14 – Human Resources Overview: Understanding the Employment Relationship
    Understanding the Employment Relationship
    The Contexts of the Employment Relationship
    Recruiting, Developing, and Maintaining a Work Force
    Employee Compensation, Rewards, and Recognition
    Managing Employee Performance
    Discipline and Fairness in the Workplace
    Employee Involvement, Engagement, and Retention

  • Chapter 15 – Human Resources Management: Legal Context, Job Analysis, Recruitment, and Selection
    Job Analysis
    Recruitment of Job Applicants
    Employee Selection

  • Chapter 16 – Human Resources Management: Training, Appraising, and Motivating Employee Performance
    Orientation and Training
    Motivating Performance

  • Chapter 17 – Compensation and Incentive Plans
    Compensation Systems
    Performance Based Pay Systems
    Compensating the Real Estate Sales Force
    Sales Quotas and Objectives
    Sales Contests

  • Chapter 18 – Management and Leadership
    The Nature of Leadership
    Sources of a Leader's Power and Influence
    Leadership Traits
    Leadership Behaviour
    Contingency Theories of Leadership
    The Increasing Importance of Coaching
    Participative Leadership
    Change Management
    Conflict Resolution in the Organization

  • Chapter 19 – Communication
    The Nature of Communication
    Communication Processes and Problems
    Employer-Employee Communication

  • Chapter 20 – Risk Management and Brokerage Operations
    Risk Management
    Enterprise Risk Management (ERM)
    Risk Management and Specific Brokerage Operations
    Agency
    Privacy
    Miscellaneous
    FINTRAC and the Proceeds of Crime (Money Laundering) and Terrorist Financing Obligations
    Summary

  • GLOSSARY

  • INDEX