Phase 3: Real Estate Office Management And Brokerage Course Manual

Table of Contents

UBC Real Estate Division. 2022. Phase 3: Real Estate Office Management And Brokerage Course Manual. Vancouver, BC: UBC Real Estate Division.

Chapter 1: Organizing the Real Estate Brokerage Industry

Real Estate Services and the National Economy
Organization of the Real Estate Brokerage Industry
Real Estate Brokerage Organizational Models
Naming a Business
Registration Requirements
Roles Within the Brokerage

Chapter 2: Working Within The Real Estate Act

The Real Estate Act
Definitions and Interpretations
Registration
Property Management Agreements
Fee for Service Agreements
Mere Postings and Service Agreements
Real Estate Outside of Saskatchewan
Miscellaneous Practices and Procedures
Real Estate Assurance Fund
Disciplinary Powers of the Commission
Commission Bylaws, Conduct, and Trade Practices

Chapter 3: Ethics for Real Estate Professionals

What Is Professionalism?
What Are Professional Ethics?
Ethics and Professional Standards in the Context of the Real Estate Industry
Putting Ethics into Practice as a Broker

Chapter 4: Technology and the Real Estate Office

The Mobile Office
Real Estate Office Setup
Software, Apps, and Technological Devices
Online Marketing
Guidelines for Internet Advertisements
Data Protection and Backup
Digital/E-Signatures
Service and Support
Security, Computer, and Consumer Protection

Chapter 5: Business Strategy

Introduction to Business Strategy
Defining Strategy
Writing a Strategy Statement
Types of Strategy
Linking Strategy and Entrepreneurship
Competitive Advantage
Change Management

Chapter 6: Entrepreneurship and the Business Plan

Introduction to Entrepreneurship
Characteristics of Entrepreneurs
Process of Entrepreneurship
Business Idea and Concept
Business Plan
Project Management
Personal Time Management

Chapter 7: Marketing

Understanding the Customer
Integrated Marketing – The 4Ps
The Salesperson as the Product
Advertising
Effective Positioning
Communicating the Marketing Strategy
Customer Loyalty

Chapter 8: Introduction to Accounting and Financial Statements

Purpose of Accounting
Financial Statements
Financial Statements: An Overview
General Accounting Records
Appendix 8.1: Example of a Chart of Accounts Appropriate for a Real Estate Brokerage
Appendix 8.2: Depreciation

Chapter 9: Financial Management

Accounting Requirements
Analysis of Financial Statements
Financial Statement Analysis Tools and Scope
Statement of Cash Flows
Ratio Analysis
Ensuring Accuracy of Financial Statements

Chapter 10: Trust Accounting

Overview of Trust Accounting
Recordkeeping Regulations
Internal Control
General and Trust Account Reconciliation
Annual Financial Report

Chapter 11: Budgeting and Payroll Accounting

Primary Goals of Budgeting
Developing a Budget
Types of Budgets
Payroll
Completing T4 or T4A Slips
Appendix 11.1: Budget Worksheet: Budget Income Analysis
Appendix 11.2: Form TD1 – Personal Tax Credits Return
Appendix 11.3: Form TD1X – Statement of Commission Income and Expenses
Appendix 11.4: T4 – Statement of Remuneration Paid

Chapter 12: Taxation

Introduction to Taxation
Overview of the Canadian Taxation System
Forms of Business Organization
Tax and the Real Estate Brokerage
Filing and Paying Taxes
Tax Evasion and Tax Avoidance

Chapter 13: Human Resources Overview

Introduction to Human Resources
Work and Employment
Contexts of the Employment Relationship
Labour Force
Recruiting, Developing, and Maintaining a Workforce
Retaining Employees
Managing Employee Performance
Discipline and Fairness in the Workplace
Employee Involvement, Recognition, and Engagement

Chapter 14: Human Resources Management: Legal Context, Job Analysis, Recruitment, and Selection

Legal Environment of Human Resources Management
Job Analysis
Recruitment of Job Applicants
Employee Selection
Employment Contracts
Unregistered Assistants
Appendix 14.1: Sample Application for Employment

Chapter 15: Human Resources Management: Training, Appraising, and Motivating Employee Performance

Introduction to Training, Appraising, and Motivating Employee Performance
Orientation and Training
Performance Appraisal
Motivating Performance
Discipline and Termination
Appendix 15.1: Goals Sheets

Chapter 16: Compensation and Incentive Plans

Job Evaluation
Performance-Based Pay Systems
Compensating the Real Estate Sales Force
Sales Quotas and Objectives
Desk Cost

Chapter 17: Management and Leadership

Nature of Leadership
Sources of Power and Influence
Leader Effectiveness
Coaching
Participative Leadership
Conflict Resolution

Chapter 18: Communication

Communication Processes and Problems
Employer-Employee Communication
Communication in Groups

Chapter 19: Risk Management and Brokerage Operations

Introduction to Risk Management and Operations
Risk Management
Enterprise Risk Management (ERM)
Risk Management and the Real Estate Brokerage
Law of Agency
Privacy
FINTRAC and the Proceeds of Crime (Money Laundering) and Terrorist Financing Obligations
Errors and Omissions Liability Insurance
Appendix 19.1: Sample Privacy Policy Information
Appendix 19.2: Overview of PCMLTFA

Glossary

Index